Customer Service Telephone Interviewer

WENDY M. WARD

**** ****** **** * *** **, Adams, WI 53910 608-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

Clerical & Data Collection

Collect data and demographics for numerous clients

Accurately enter renewal and receipt information into computer database system

Update assigned database and maintain schedule of calling according to established guidelines Call Center, Sales & Customer Service

Provide outstanding customer service to both inbound and outbound clients in a call center setting

Answer customer questions concerning their products and services using provided scripting

Provide sales to both inbound and outbound clients Education & Teaching

Conducted substitute teaching services for all schools within the school district for grades K-12

Incorporate content standards while performing the duties of the absent teacher EMPLOYMENT HISTORY

Assembly 01/2022 – Present

RR Donnelley (Badger State Staffing), Wisconsin Rapids, WI Supervisor of Housekeeping & Laundry 06/2020 – 10/2021 BSG Maintenance, Madison, WI

Customer Service 05/2018 – 04/2020

Captel Inc., Madison, WI

Clerical/Customer Service/Inbound and Outbound Sales/Data Entry 03/2015 – 05/2018 ABR Employment Services, Madison, WI

Inside Sales Associate 03/2015 – 02/2016

HSA Home Warranty, Cross Plains, WI

Telephone Sales Representative 09/2012 – 02/2014

Graven Austin & Drake, Inc., Colorado Springs, CO

Telephone Interviewer and Data Collector 05/2011 – 12/2014 Luce Research, LLC, Colorado Springs, CO

EDUCATION & TRAINING

Classroom Academy for Student Support (CLASS)

Urban League of Greater Madison – Madison, WI

Modules included: Lesson Design, Classroom Management, DPI Mandated Reporting, Working with students with special needs, and Phonics vs Whole Language Master of Arts, Elementary Education

University of Phoenix – Colorado Springs, CO

Currently possess a Wisconsin Teaching License – Initial Educator Substitute 5 year – License #100*******/Entity #824182

Bachelor of Science

Colorado State University – Pueblo, CO

Major: Sociology and Criminology, with an Area of Concentration in Organizational Behavior

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