Veterans Service Representative

Mobile: 619-***-****

Email: *************@***.***

Career Summary: Initiative-taking Veterans Services Representative. Experienced in developing and adjudication Rating as well as Non-Rating Compensation Claims. Thrives on executing complex claims. Has a long-standing record of Excellence in production and quality. Provides outstanding support and assistance to peers and leadership of the Organization. Superb communication skills and work ethics. Work Experience: Department of Veteran’s Affairs 07/2015 - Present 8810 Rio San Diego Drive

San Diego, CA 92108

Veterans Service Representative (This is a federal job) Supervisor: Antonio Morabito

Assisted the Veterans’ Service Center Management and Team members as decision maker for claims involving rating decisions. Exceptionally skilled in decision reviews and promulgating non-rating decisions for beneficiaries of Veterans.

Assures proper application of VA laws and regulations and is accountable for proper analysis, appropriate development, and final rating determinations.

• Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, pension, hospital and out- patient treatment, prosthetic appliances, vocational training and related employment and compensation benefits.

• Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations. Assist other Veterans Service Representatives on review and interpretation of Private, Veterans Affairs or Contractor examinations to determine exam sufficiency.

• Skillfully prioritizes claims of older Veterans and Seriously Injured Veterans, while balancing a full workload management schedule. Organizes, and process large volumes of work within established deadlines. Adjudicates an average of one thousand claims per month.

• Apply VA's Schedule for Rating Disabilities (Rating Schedule) to analyze issues in order to make decisions and resolve problems. Prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for decisions.

• Extremely proficient in developing Rating claims. Ensures the Claimant’s interests have been properly presented to the Veteran’s Administration through contacts with the Veterans, Designated Representatives and Medical Care Providers.

• Assists with developing briefing materials, responses to congressional inquiries, and congressional testimony by prioritizing claim responses to Congressional inquiries.

• Make recommendations for comments that have a significant impact on regulations and legislation concerning eligibility of additional benefits and programs for Veterans and their beneficiaries.

• Interprets and apply laws, regulations, and operating procedures. Analyzes reviews and assess the impact of regulations and legislation on Veterans eligibility for compensation and pension applications.

• Effectively communicates in written expression and orally to assist Veterans in obtaining eligible benefits and to ensure Veterans are informed of applicable laws and requirements.

• Extremely proficient in processing and reviewing complex claims to include previously adjudicated claims or appellant claims. Sought by others for assistance in reviews and assessments of Supplemental Reopened Claims.

• Thrives on the ability to solve difficult claims. Enjoys a long-standing reputation for excellent work ethics, communication and high-quality production, despite a perpetual changing environment.

• Served as Decision Review Officer for Apportionments and other non-Rating claims that require Personal Hearings.

Work Experience: Department of Veterans’ Affairs 03/2014 – 07/2015 31 Hopkins Plaza

Director’s Office

Baltimore, MD 21201 US

Management Assistant (This is a federal job)

Supervisor: Kenesha Britton

Assisted the Director’s Staff in daily operations and execution of a myriad of Federal programs applying administrative policies, procedures, and principles regarding human resources, acquisitions/procurement, and finance programs.

• Maintain Director’s schedule and coordinate appointments between Internal and External Organizations.

• Works closely with HR Staff to interview, select and hire candidates.

• Conducts, gathers, analyzes, and researches data from various database systems to provide status of Veterans’ claims to Stakeholders and other Federal Agencies.

• Liaison between Director’s Staff and internal customers such as Veterans Service Officers, Human Resources Managers, Training Managers, and the Veterans’ Service Center.

• Demonstrated experience in developing measures to streamline workflow and job processes. Works extremely well in a fast-paced diverse environment.

• Serves as Point of Contact (POC) for Parking Pass Program, Travel Cards, Building Pass, and Media Equipment.

• Utilizing established policies and procedures to answer a variety of routine and complex questions from internal and external customers.

• Interpreting policies and providing innovative solutions to challenging situations and problems.

• Primary Timekeeper for Director’s Staff consisting of 7 personnel. Work Experience: Department of Veterans’ Affairs 02/2013 – 03/2014 31 Hopkins Plaza

Veterans’ Service Center 2200

Baltimore, MD 21201 US

Claims Assistant (This is a federal job)

Supervisor: Rose Toledo

Responsible for establishing Veterans’ claims, screening mail, obtaining records, and controlling documents at the Department of Veterans Affairs, Baltimore Regional Office. During shortage of personnel, implemented and executed a variety of special projects and training evolutions to promote migration of electronic data systems.

• Led a team of 10 claims assistants and work-study personnel to prepare over 300 claim folders for electronic scanning into Veterans Benefit Management System (VBMS).

• Established procedures to control and process legacy search mail. Significantly reduced misplaced mail and improved production.

• Implemented librarian custodial procedures to ensure Service Treatment Records were received logged and associated with Veteran’s claim folder.

• Expedited backlog of medical evidence reducing inventory on station from 1000 records to thirty medical records on station.

• Veterans claims Intake Processing Shipping (VCIPS) Coordinator. Designated VCIPS Coordinator to ship Veterans folders and medical documents to be uploaded into VBMS.

• Primary Timekeeper for over 15 employees using ETA and VATAS. Work Experience: Department of Veterans’ Affairs/HRC 09/2012 - 02/2013 31 Hopkins Plaza

Veterans’ Service Center 2200

Baltimore, MD 21201 US

Human Resources Assistant (This is a federal job)

Supervisor: Tammy Crusse

Assisted the Human Resources Center Management Team in daily operations and administration of employee relations, training, compensation, development, and benefits in accordance with policies and federal law.

• Process Personnel Actions for the Department of Veterans’ Affairs comprising of fifteen stations throughout the Eastern Area of the United States.

• Responsible for coding and initiation personnel actions for seven of the fifteen stations employing over 2000 personnel.

• Successfully coded and processed over 50 new hire packages during hiring surges. Entrusted to code personnel actions for the most highly visible and demanding stations.

• Consistently seeks challenging opportunities to advance e the organization’s mission.

• Provides outstanding customer service to internal and external customers.

• Thoroughly screen all employee records into electronic Personnel Folder. Ensures safe keeping of Personnel Identifying Information (PII).

• Maintain accountability and control of all incoming and outgoing mail.

• Set a new standard of excellence in processing benefit packages for separated employees.

• Ensure retiree packages were processed within 72 hours enabling retires to receive their benefits expeditiously.

Education: 04/2004 – 06/2006

University of Phoenix San Diego, CA US

Bachelor’s Degree

GPA: 3.53 of a maximum 4.0

Major: Business Management

Minor: Human Resources Management

Honors: Cum Laude

Relevant Coursework, Licenses and Certifications:

Human Resources Certification, National University 2007 Job Related Training:

Challenge Centralized Training for Veterans Service Representative (VSR) 11/2015 Community Involvement:

Combined Federal Campaign Key Worker

ICARE Award 01/2016

Department of Veterans’ Affairs

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