Customer Service Member
Resume:
LINDA HENSON
Member Service Specialist
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in member relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Talented relationship-builder and analytical problem-solver. Work History
ALTAONE FEDERALCREDIT UNION - MEMBER SERVICE
SPECIALIST
LAKE ISABELLA, CA
09/2021 - 06/2022
Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
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Assisted clients with various questions and concerns related to their accounts and bank products
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Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, also assisting in inputting mortgage applications Scheduled and confirmed appointments and manage multiple calendars
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● Managed office inventory and order supplies according to policy. Delivered functionality assistance via phone and online service platforms
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Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
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Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
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Continuously surpassed customer service standards while ensuring compliance with call volume objectives
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Kept administrative records current and accurate to promote efficiency and team effectiveness
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**************@*****.***
Kernville, CA 93238
Skills
● Computer Proficient
● Excel knowledge
● Problem solving
● File/Record maintenance
● Adaptability
● Time management
● Compliance Comprehension
● Cash Handling
● Account management
● Multi-line phone talent
● Professional telephone demeanor
● Report preparation
● Service standard compliance
● Training development aptitude
● Recordkeeping strengths
● Strategic sales knowledge
● Relationship building
● Workflow Management
● Team Player
Education
Expected in 02/2023
Google Data Analytics Professional
Certification
Online
Certification: Data Analytics
That's Italian - Restaurant Waitress
Kernville, CA
05/2021 - 08/0202
ALTAONE FEDERAL CREDIT UNION - MEMBER SERVICE
REPRESENATIVE
Kernville, CA
06/2018 - 07/2020
Kern River Brewing Company - WAITRESS
Kernville, CA
05/2019 - 08/2019
Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
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Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
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Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
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Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
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● Completed credit payments via card processing systems. Process standard teller transactions for customers including servicing member accounts accepting loan payments cashing checks balancing cash drawers handling night deposits correcting discrepancies
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Quickly established credibility with members and remembering over 50+ names of regulars, creating a friendly rapport with members
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Prepared variety of different written communications, reports and documents
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Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
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Exceeded goals through effective task prioritization and great work ethic
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Actively listened to customers' requests, confirming full understanding before addressing concerns
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Learned new skills and applied to daily tasks to improve efficiency and productivity
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● KERN RIVER BREWING COMPANY
Strategically planned out restaurant seating rotations to assist servers in providing best possible service
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Handled to go orders over the phone packaged orders and cashed out customers
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Assisted other servers as a team player by delivering customers, orders, refilling beverages and attending to any request.
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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
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Bussed tables during busy periods to assist staff and quickly turn over tables
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● Informed customers about daily and seasonal specials 2015
UEI
Bakersfield, CA
CDA: Dental Assisting
2012
KERN VALLEY HIGH SCHOOL
Lake Isabella, CA
High School Diploma
● Awarded Student of the Month
Extracurricular Activities: Cheer
Capitan, Tennis, Track,
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CNA Certification, EMT Certification,
CPR Trained
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E.C.H.O(Exploring Careers in Heath
Occupations) Member
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Additional Information
Sunday School Teacher Volunteer
P.T.C (Parent Teacher Committee) Treasurer
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