Operations Supervisor Project Manager

Assistant Professor/Senior Learning and Development Leader/Manager/Strategist

Dynamic learning & development professional with over 30 years of experience. Passionate about professional development and learning facilitation. Expertise in instructional design, corporate training, advanced facilitation, and the application of adult learning theory and principals. confident, devoted, and self-motivated. Well-qualified and results oriented with a proven ability to perform.

Areas of Expertise

Project Management

Team Building

Building a Healthy and Productive Work Environment Leading to Job Satisfaction and Reduced Turnover

Instructional Design

Leadership and Management Development

Strategic Thinker

Complex Problem Solving

Direct Report Management

Creative Instruction Styles and Techniques

Intuitive People Management Skills

Professional Highlights

University Professor

Developed and facilitated various courses for both graduate and undergraduate. Courses: Business Administration, Management, Leadership, Organizational Behavior and Development, Emotional Intelligence and other Social Sciences.

Project Manager for a Credit Ascription process for 65 courses at the undergrad and grad level as it relates to HLC (Higher Learning Commission) compliance.

Lead Professor selected to roll out MBA Capstone program involving CAPSIM Business Simulation with retention and completion rates at 99% on average.

Have successfully utilized many different LMS platforms with student satisfaction NPS ratings of 95% or higher.

Successfully worked HLC course alignment processes to maintain accreditation for the HLC and ACBSP.

Training & Development Experience

Led a redesign of a quality process that reduced product defects by 90%.

Led employee opinion survey and improvement processes that reduced turnover by 25%.

Trained management employees in HR related management skills that reduced lawsuits and increased employee retention by 25%.

Led customer survey and improvement processes that increased customer retention by 15%.

Created a knowledge management system that led to a reduction of mistakes by 10% and improved processes.

Trained Managers and employees in the art of conflict management and facilitated processes that reduced conflict by 20% which in turn led to a better more productive work environment.

Work History - University

Colorado Technical University 2010 – Present

oProfessor (online)/Dissertation Committee member/Course Developer

Southern New Hampshire University 2014 - Present

oProfessor (online)

Ottawa University 2019 -Present

oProfessor (online)

National American University 2010 - 2016

oRegional Business Studies Program Director/Dean/Professor

Tenologico De Monterrey 2014 - Present

oMexico Visiting Professor

Work History - Corporate

Town And Country Fuel Area Manager 2019 – 2021

United health Care Overland Park Operations Supervisor 2006 - 2008

CMS/ Immigration Pearson Government Solutions Operations Supervisor 2002 - 2008

Sprint Operations Supervisor 1996 - 1999

Business Experience

Lighthouse Import & Export LLC Business Owner 2000 – 2004

Lighthouse Transportation carrier Business Owner 2004 - 2008

Kansas Minority Contractor Light House Group Holdings Business Owner 2018 – 2021

Henry Industries Medical Transportation Contractor Business Owner 2008 - 2012

Lighthouse Academics Business Owner 2009 - 2017

Skills & Involvement

Fluent in Amharic, Tigrigna, Spanish, Italian, and Arabic

Northland Chamber of Commerce Graduated in 2012 Leadership Training Serving as a planning committee member

Olathe Chamber of Commerce Member City of Olathe sister city committee Member

National American University Curriculum Committee member

National American University Accreditation Committee member

Editor and Publisher of NAU Tribune Student Senate and PBL newsletter

Proficient in MS Word, Excel, Access, PowerPoint, customized Sprint software Questa, Blackboard, E-college, and Campusvue

NGD resource software, Deltek and Certified QuickBooks Pro-divisor payroll software

Education

Post-Doctoral Degree-Certificate Global Leadership Colorado Technical University

Doctorate Business Administration DBA University of Phoenix

Master’s Project Management DeVry University MPM

Master’s Business Administration (MBA) University of Phoenix

Master’s Public Management (MPA) Park University

Bachelor Science in Business Management (BA) Park University

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