RESUME

Ms. Radhika

Address- H No *** Thakur Duwara Manimajra

Chandigarh (Pin – 160101)

Contact No.– 964-***-****, 623-***-****

Email- adsmap@r.postjobfree.com

CAREER OBJECTIVE:

The main objective of my life is always to learn new things and to work in professionally managed & dynamic organization which provides growth oriented position & opportunities towards the success of organization.

ACADEMIC QUALIFICATION:

Pursuing Bachelor of Arts from Punjab University Chandigarh

Higher Secondary From Chandigarh School Education GGMSS Sector 20B CHD.

One year Computer diploma

Diploma Hotel Management 1 Year

WORK EXPERIENCE:

One year Experience in The lalit Hotel Chandigarh as a Hostess in F&B Department (2018 to 2019)

Currently working as front Office Associate at ITC Hotel in Chandigarh (2020 to currently)

DUTIES & RESPONSIBILITIES:

Worked on IDS handling guest complaints, responsible for check in/check out, C-Form .

Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

Establishes and maintains effective employee relations.

Monitors Front Office personnel, and particularly Guest Relations personnel. Know repeat guests and other VIP receive special attention and personal recognition

Performs related duties and special projects as assigned.

Handling Restaurant and Banquet Billing.

Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.

ACHIEVEMENTS

Appreciation letter from ITC hotel.

Received Personalized feedbacks from lot of guests in TRIPADVISOR and in other social media platforms.

Awarded for BEST EMPLOYEE of theYEAR-20

AREA OF INTREST: Guest Satisfaction and creating a WOW moment whenever getting an opportunity of interactions.

STRENGTH:

Honest and hardworking.

Devotion to duty.

Positive attitude.

HOBBIES

Dancing.

Listening Music.

Cookiing

PERSONAL PROFILE

Father's Name : - Mr. Balbir Singh

Date of Birth : - 11-08-1999

Gender : - Female

Nationality : - Indian

Marital status : - Single

Language Known : - English, Hindi & Punjabi.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

(Radhika)

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