Lisa Albanese

Stillwater, OK *****

adsm9s@r.postjobfree.com

+1-406-***-****

Your prime value to an organization is:

• Your driving forcefulness and determination to achieve goals. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Care Advocate

BroadPath Healthcare Solutions WFH

January 2022 to September 2022

• Patient verification

• Medication accuracy and ordering

• Patient education

• Conflict resolution

• Deescalation

• Taking calls

• Prolem-solving

Delivery Driver/Courier

Gopher Courier and Taxi - Silver City, NM

October 2020 to March 2021

• Maintained route logs

• Collected medical lab samples from designated pick up locations

• Delivered lab samples to a designated drop-off point for an extensive testing laboratory. Administrative Assistant

Spherion Staffing Solutions – Air Controls - Billings, MT November 2019 to May 2020

• Routinely created reports using Microsoft Office and proprietary programs

• Processed accounts payable and receivable for busy and expanding HVAC company

• Took incoming calls from the public, potential and existing clients

• Maintained file system

• Performed other duties as assigned

Licensed Support Staff

Ron Sanchez State Farm Insurance - Billings, MT

June 2018 to October 2018

• Developed relationships with new and existing clients

• Took payments and gave quotes by phone and e-mail.

• Warm-transferred clients to the claims department as needed Loan Servicing Specialist III

Wells Fargo - Billings, MT

March 2017 to May 2018

• Processed large volumes of mortgage reinstatement data to generate accurate quotes using propriety software programs

• Generated manual quotes for mortgage reinstatements

• Constant collaboration with a large and diverse team Independent Agent Representing Aflac

Aflac Insurance - Billings, MT

April 2016 to May 2018

• Provided additional health benefits to individuals and businesses

• Effective networking in communities

• Built lasting relationships with new and existing clients

• Insurance claims

• Conducted business meetings from one-on-one to large groups

• Frequent public speaking, up-selling, and de-escalation

• Employee health benefit and technology education Education

Bachelor's in Business Administration

Colorado Technical University

January 2017 to May 2018

High School Diploma

Powell High School

Skills

• DATA ENTRY (5 years)

• EXCEL

• Calendar Management

• Customer Service

• Medical terminology

• Transcription

• English

• Typing

• Hospitality

• HIPAA

• Microsoft Office

• Data collection

• Courier

• QuickBooks

• Insurance verification

• Windows

• Delivery Driver Experience

• Proofreading

• Logistics

• Supervising experience

• Conflict management

• Manufacturing

• Driving

• Warehouse experience

• RF scanner

• Financial services

• Cash handling

• Google Suite

• Workers' compensation

• Analysis skills

• Editing

• Salesforce

• Documentation review

• Google Docs

• Medical records

• Clerical experience

• Medical office experience

• Microsoft Outlook Calendar

• Administrative experience

• Leadership

• Communication skills

• Mentoring

• Microsoft Powerpoint

• Retail sales

• Office Management

• Accounts Payable

• Manufacturing (1 year)

• SAS

• Recruiting (2 years)

Links

http://linkedin.com/in/lisa-albanese-1b70369b

Certifications and Licenses

Driver's License

Assessments

Medical Terminology — Highly Proficient

February 2019

Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Proficient February 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Proficient

Data Entry Skills — Highly Proficient

February 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Critical Thinking Skills — Proficient

February 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient

Memorization & Recall Skills — Proficient

February 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Proficient

Proofreading — Proficient

February 2019

Proofreading written texts.

Full results: Proficient

Retail Cash Handling — Proficient

February 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient

Electronic Medical Records: Best Practices — Proficient March 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Problem Solving — Expert

March 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Customer Service — Expert

March 2020

Identifying and resolving common customer issues

Full results: Expert

Delivery driver — Highly Proficient

July 2021

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Cashier skills — Expert

July 2021

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Customer service fit — Proficient

July 2021

Measures the traits that are important for success for customer service roles. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate