SHELLY BAILEY

**** ***** ****** ****** *** ***

ARLINGTON VIRGINIA, 22204

adsm9o@r.postjobfree.com

P. 202-***-****

EDUCATION

Career Technical Institute Washington, D.C.

Certificate in Medical Billing and Coding June 2011

Sanz School Washington, D.C.

Certificate in Medical Assisting February 2003

EXPERIENCE

INOVA Fairfax hospital

Patient Dinning Associate February 2021-August 2020

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to

resolve compliance questions or concerns and report suspected violations.

Speaks menu following standard scripting guidelines.

Assists patients in selecting meals offering alternatives when appropriate.

Ensures meal choices are appropriate for Physician prescribed diet.

Provides patient with basic information regarding dietary restrictions when taking meal order.

Prepares and delivers patient meals in efficient and timely manner

Ensures patient has everything for their meal prior to leaving the room.

Follows proper safety procedures related to food service equipment and knives.

Follows proper safety procedures related to preparation and holding of foods.

CVS Pharmacy Clinton, M.D.

Shift Supervisor August 2020 - January 2021

Greeted and assisted customers with merchandise

Stocks and stores merchandise on shelves and price incoming merchandise

Assists with merchandise deliveries, shipments and training of new employees

Supervises employees in the absence of managers process customer refunds and entered

merchandise returns and exchanges

Resolves customer complaints, guides them and provides relevant information

Coast Guard Exchange Washington, D.C.

Sales Associate June 2014 – July 2020

Handle cash, credit, check transactions with customers.

Scanned goods and collect payments

Issued receipts, refunds, change or tickets

Redeem stamps and coupons

Make sales referrals, upselling and cross-selling products

Resolved customer complaints, guide them and provide relevant information

Greeted customers when entering or leaving establishments

Maintained clean and tidy checkout areas

Kept reports of transactions

Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfactory

Solid Rock Healthcare Services College Park, MD

Healthcare provider November 2012- June 2014

Monitored patient condition by observing physical and mental condition, intake and output, and

exercise

Supported patients by providing housekeeping and laundry services; shopping for food and

other household requirements; preparing and serving meals and snacks; running errands

University Of Dermatology Washington, D.C.

Medical Records Clerk September 2011 – October 2012

Initiated the medical record by creating and processing the patient care record folder

Retrieved medical records by following chartout procedures documenting reasons charts

cannot be

retrieved for statistical and follow-up purposes

Delivered charts to assigned physicians of the medical office by following established routing

procedures

Kept health care providers informed by communicating availability or unavailability of the

record

Gathered patient information by collecting demographic information from a variety of sources

interacting

with receptionist and physicians offices, retrieving information from automated printer

Maintained patient confidence by keeping patient records information confidential

Coast Guard Exchange Washington, D.C.

Sales Associate March 2009 – September 2011

Handled cash, credit, check transactions with customers

Scanned goods and collect payments

Issued receipts, refunds, change or tickets

Redeem stamps and coupons

Assisted in sales referrals, upselling and cross-selling products

Resolved customer complaints, guide them and provide relevant information.

Greeted customers when entering or leaving establishments.

Maintained clean and tidy checkout areas.

Kept reports of all transactions

Maintained a

Pleasantly deal with customers to ensure satisfactory

Notations Refreshment Company Rockville, MD.

Assistant Manager May 2008 – February 2009

Monitored sales activities to ensure that daily store quotas were satisfied

Directed and supervised employees engaged in sales, took inventory on store merchandise

Prepared bank deposits at closing, balanced cash registers, secure safe, opened and closed

stores

Greeted and assisted customers with merchandise

Anna’s Linens Forestville, MD.

Manager (In Training) May 2007 – January 2008

Greeted customers and assisted them with sales and merchandise selections

Stocked and stored merchandise on shelves and price incoming merchandise

Assisted with merchandise deliveries, shipments and training of new employees

Supervised employees in the absence of managers process customer refunds and entered

merchandise returns and exchanges

Prepared bank deposits at closing, balanced cash registers, secure safe at store closings and

opening

QUALIFICATIONS

Customer and Personal Service: Knowledge of principles and processes for providing

customer and

personal services. This includes customer needs assessment, meeting quality standards for

services, and

evaluation of customer satisfaction.

Establishing and Maintaining Interpersonal Relationships: Developing constructive and

cooperative

working relationships with others, and maintaining them over time.

Performing for and Working Directly with the Public: Ability to perform for people or dealing

directly

with the public. This includes serving customers in the restau

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