Customer Service Representative
Resume:
Arlene Burton
Customer Service Representative
Fresno, CA 93728
******.**********@*****.***
To secure a position in an office setting where I can prove my hardworking ability and contribute to the growth of the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Amazon Fulfillment Associates - Fresno, CA
June 2018 to Present
1. Packing fulfillment orders for customers in a timely manner. 2. Stowing away merchandise to fulfill customers orders. Customer Service Representative
Alorica - Fresno, CA
July 2015 to August 2018
Analyze customer accounts and provide the best possible resolution for customer satisfaction. I also explain bills, process orders and go over plan options. Sales Floor Assistant
Neighborhood Thrift Store - Fresno, CA
March 2012 to December 2012
My duties included running the cash register. I assisted customers in locating items in the store. I stock shelves as well as assisted with the maintenance of the store. I handled credit card and cash payments. It was my duty to work efficiently with teammates to keep the store clean. It was my duty to greet customers entering and exiting the store. Answering calls and taking messages Cashier
McDonalds - Fresno, CA
September 2005 to March 2006
Insuring and issuing correct change due to customer. Cleaning dining area. I greeted customers. I restocked condiments. Computing and recording total of transactions. Issued receipts for items purchased.
Education
High school or equivalent
Skills
• Microsoft Excel (2 years)
• Microsoft Powerpoint (2 years)
• Microsoft word (5 years)
• Call Center
• CSR
• Customer Service
• Customer Care
• Customer Support
Certifications and Licenses
Microsoft Word
Microsoft Certified Professional (MCP)
June 2014 to Present
Microsoft Excel
Present
Assessments
Merchandise & Supply Storage — Expert
April 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Expert
Scheduling — Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Accounting Skills: Bookkeeping — Highly Proficient April 2019
Calculating and determining the accuracy of financial data. Full results: Highly Proficient
Numerical Reasoning Skills — Proficient
April 2019
Quickly and accurately perform basic mathematical operations, recognize numerical sequences, and interpret graphs.
Full results: Proficient
Delivery Driver — Highly Proficient
September 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Attention to Detail — Highly Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
HIGHLIGHTS OF QUALIFICATIONS
• Over a year's experience as a Cashier
• Energetic, self-motivated, and detail oriented
• Enjoy working with people, courteous, and friendly with customers
• Excellent customer service skills, remain calm when dealing with upset people
• Flexible, helpful and family oriented, work effectively with a wide range of personalities
• Patient, focused, and diligent; work well in a fast-paced, multi-task environment APPLICABLE SKILLS
Greet & seat customers Account for register cash Answer multi-line phone Customer service Stocking Receive cash/make change Type 45 wpm Clean chairs & booths Take customer orders SUMMARY OF EXPERIENCE
• Responsible for keeping work area clean.
• Handled all cash register operations, including handling cash and credit card transactions
• Sold products, maintained store, and product appearance/display
• Operated cash register, received payments, and issued change
• Answered telephones, ordered merchandise upon customer request
Contact this candidate