Susan C. Jarnagin

**** ******* *** *** *

Dallas, TX 75219

TN: 214-***-****

: adsm8o@r.postjobfree.com

To whom it may concern,

I am an experienced professional, helping others is my goal in life. With over 20 years of varied customer service, data analysis, training and mentoring, I see the value of each individual as well as the team.

There have been some time lapses between jobs due to illness and surgery that I have fully recovered from. Also, of course, due to the COVID-19 pandemic and circumstances surrounding its effects on our economy and lives.

I'm applying for a position at your company. Based on the posted description, I believe I I am qualified or could easily be trained for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.

I can be reached at the number above or at my email address. If unable to reach me by

phone, please leave a detailed message with your name, callback number and purpose of your call. Or, please email me a description of the job, company name and salary being offered.

Sincerely,

Susan C. Jarnagin

Susan C. Jarnagin

3815 Holland Ave Apt 3

Dallas, TX 75219

214-***-****

• adsm8o@r.postjobfree.com

* Experienced professional seeking to fill available position.

Key Qualifications

* Multiple year experience with data entry, customer service, research and analysis

* Excellent problem solving skills, communication, and interpersonal skills

* Compassionate, empathetic and understanding of others

* Works well alone or in a group situation

* Fast learner

* Experienced working with multiple screens, programs, and tasks at the same time

* Experienced with Microsoft Office

Work Experience

AT&T Communications

March 2021- August-22 Dispatcher

Job involves working with technicians in the field, customer contact and support for field services.

Outgoing calls to multiple customers a day.

Currently remote

MMC Group/ Amerisource Bergen

Patient Counselor

January 13, 2020-March 19, 2020

(reason for leaving - End of contract)

*-Processing applications and renewals for patient assistance program for medications offered through Glaxo Smith Kline.

*- Trained in Salesforce system and worked with multiple other systems at a time

To process multiple applications per day.

AT&T November 1999- March 2018

Customer service rep/data analyst

(reason for leaving: surplus lay off by seniority, eligible for rehire)

*-Worked initial 5 years in the repair call center.

*-This involved heavy call volumes, taking customer complaints and repair orders, testing phone lines, making programming corrections in switching software to fix customer issues, and working “buckets” of repair orders requiring further screening before technician dispatch. Workings with multiple departments within the company was a frequent, daily necessity as well.

**Top center screener, received multiple Commendations from customers for customer service for going above and beyond.

* -Transferred to interior department call center responsible for monitoring and analyzing phone lines/central offices in 17 states. This function was to be the eyes of the techs to the overall system to help meet maintenance and repair needs. Monitoring the system was a 24/7/365 job. It also involved testing of switching equipment, ongoing monitoring, testing, and in depth analysis of phone lines and system in order to maintain network functionality across multiple states, ongoing interdepartmental cooperation and coordination were daily necessity.

* -Part of a specialized team for several years, within this department focusing on cost, efficiency and method of work in the field. This position involved daily reports and daily analysis of ongoing maintenance issues in the field through data analysis of line conditions and trends. There were daily deadlines for reports and distribution via email to select managers in the field and advising the technicians.

** Trainer and mentoring new to group and new hires for this specialized group.

** Go to programmer and tester in Chatlos and AS400 systems used to monitor phone line integrity in the field and wire centers.

APAC

Fort Worth, Texas

UPS Customer Service/Tracking & Tracing Agent

Sept 1998-End October 1999

**Reason for leaving: Found better paying job with opportunity for advancement.

* -Began as an on phone customer service representative in high volume call center taking shipping orders, complaints, tracking requests, information inquiries and problem solving.

* -Promoted to tracking and tracing agent. This was an outbound position dealing with locating and facilitating retrieval and/or delivery of lost packages within the UPS system. Notifying the customer of the status of their packages and working with them on final delivery, claims, escalations, and all final arrangements were also part of this position.

Martin Sprocket & Gear

Fort Worth, Texas

1995-1998

Accounts Payable Clerk

**Reason for leaving: Found a better paying job with possible advancement.

*-Open and processing of daily company mail.

*-Coding of invoices for weekly mailing to main office for payments.

*-Filing of invoices and purchase orders

*-Worked closely with the Purchasing department

*-Daily and archive filing and maintenance of said files

*-Backup for receptionist when needed

*-Office Supply purchasing, inventory, maintenance, and distribution

*-Maintained office equipment between major servicing

Education

High School Diploma

May 1992

Alvarado High School- Alvarado, Texas

*- Honors studies

*- Teachers Aide

*- Studies included 2 years typing, clerical, and data entry

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