Performance Improvement, Business Analytics and Cost Management

Sam Thanawalla

Santa Monica, CA 310-***-****

adsm8k@r.postjobfree.com linkedin.com/in/samthanawalla/

Performance Improvement Leader

Create & Implement Strategy to Achieve Performance Excellence

Outgoing, customer-focused innovator with expertise in performance management leveraging foundation of fluid analytical skills and modeling tools. Solid history of driving sales improvement, strategic leadership, and development within rapidly changing environments. Grounded in sound operational practices with an ability to observe, monitor, and innovate micro and macro performance management and operational improvements aided by new suites of successful business tools and financial expertise to deliver optimal performance outcomes.

Team Leadership Sales Improvement Cross-Functional Collaboration Forecasting & Profitability

Analytics Market Research Presentation Development & Delivery Problem Solving

Professional Experience

T-MOBILE, Redondo Beach, CA 2011 - 2022

Senior Manager, Performance Excellence

Led day-to-day strategy and support of small markets and rural areas (SMRA) field leadership to improve business results. Developed and delivered meaningful business insights, performance trends, and improvement opportunities during senior leadership team briefing and planning meetings. Analyzed results and identified sales opportunities across all markets nationally.

Optimized SMRA field team performance by analyzing data and identifying performance management opportunities. Provided strategy that improved sales conversion by over 40%.

Shifted leader mindset in approach to building innovative management systems, helping to drive business with thought leadership and advanced performance metrics.

Provided tactical and marketing recommendations, achieving productivity improvement, revenue growth, and enabling senior vice presidents, vice presidents, and directors to navigate through highly competitive and evolving business environment and increase overall business results.

Drove T-Mobile for Business strategy, increasing year-over-year sales by over 25% and building strong performance excellence mentality.

Led analysts through reorganizations and built strong, highly effective teams. Delivered support to position team members to be well respected partners. Broadened horizons and cultivated career development, resulting in numerous promotions over the past 5 years.

Produced apparatus addressing frontline challenges and created solutions for improved performance excellence to constantly move the needle.

Integrated SharePoint and Power BI reporting platforms, transitioning performance reports to self-serve model.

Categorized report catalog, enabling quick access to information for smart decision-making.

Created instructional video library that maximized sales leadership usage of tools and reports.

Pivoted swiftly to support small markets and rural area channel by guiding team of managers to adopt new initiatives, approaches, and analyses to improve and increase performance.

Supported senior vice presidents in overseeing all channels in areas of reporting, performance improvement, business management, strategy creation, and forecasts.

Reviewed labor budgets as needed, optimizing store productivity and new distribution requirements.

Generated growth and profitability for region by utilizing both internal and external data to develop short- and long-term forecasts and financial models.

Managed regional expense budgets, returning close to 50% of annual budget back to company by streamlining spending practices.

Sam Thanawalla adsm8k@r.postjobfree.com Page Two

J.D. POWER & ASSOCIATES, Westlake Village, CA 2004 - 2010

Research Director, Global Hospitality Group

Senior Manager, Automotive and Telecom

Oversaw every aspect of marketing research process, including marketing, sales, research design, questionnaire development, project management, analysis, summary writing and presenting results, and action planning. Conducted consumer research in airport, airline, automotive, casino, hotel, rental car, retail, telecom, travel, and website industries.

Managed statisticians, sales, and analyst team in production of market research studies and provided analysis and insights, helping to direct brands in strengthening business.

Consulted with leading brands to improve customer satisfaction, increasing loyalty and profitability.

Re-designed research studies, identifying latest trends and generating sales opportunities based on identified shifts in marketing and sales cycles within pre-existing research products.

Utilized knowledge and trends to develop sales, operating, and financial outlook for group. Increased group sales by nearly $1M in first year as segment leader.

Served as national television, WSJ, and NY Times expert voice for JDPA Hospitality, Travel, and Automotive research, generating brand awareness, while honing personal public-speaking skills on broader stage.

Additional Relevant Experience

MOTORCAR PARTS OF AMERICA, INC., Torrance, CA

Assistant Vice President of Operations and Financial Information

Delivered financial analysis and expense guidance for publicly traded company. Provided operations guidance, variance analysis, forecasting, and project management. Defined business solutions for manufacturing organization. Partnered with CEO and COO to grow company from $32M to $150M+ in revenue. Collaborated with engineering team to conduct time / motion studies and implement improvements in manufacturing process, saving $1M+ in labor per month.

EISNER & COMPANY CPA, LLP (now EisnerAmper), New York, NY

Senior Accountant

Managed audit engagement of financial services, entertainment, and manufacturing industry clients. Reviewed accounting systems and evaluated effectiveness of controls to provide reliable financial data. Planned and conducted audit procedures. Completed preparation of financial statements, tax forms, and SEC documentation for both private and publicly traded companies.

Education

Master of Business Administration (MBA), Business & Marketing, Pepperdine University, Graziadio School of Business & Management, Malibu, CA

Bachelor of Arts (BA), Accounting, Franklin & Marshall College, Lancaster, PA

Bachelor of Commerce (BCom), Finance, University of Bombay, Bombay, India

Awards & Recognition

Graduate of M9 Career Development Program (inaugural class)

Q1 Winners Circle Award, 2020

PEAK Achievement Award, 2018

Q1 Winners Circle Award, 2016

T-Mobilizer Award, 2013

J.D. Power and Associates Thought Leadership Award (2-time winner, 3-time runner-up)

J.D. Power and Associates Client Satisfaction Award, 2008

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