Service Representative Customer
Resume:
Ernest Lucas, Jr.
********@***.***
*** ****** ****, *-*** Horsham, PA 19044
** ***** ** *********** ******** service skills. Excellent written and verbal communication skills, with a keen eye for detail. Extremely productive in a high volume, high stress environment. Provides prompt, friendly, courteous service. Adept at solving immediate and long-term enigmas. High level of energy and enthusiasm, with focused and poised outlook.
EDUCATION
May 1995
Community College of Philadelphia,
Philadelphia, PA
Associate of Liberal Arts
PROFESSIONAL EXPERIENCE
June 2021 – Present
Personal Shopper
Instacart – North Wales, PA
●Receiving inbound orders from consumers to assist in their grocery shopping for delivery or pick-up for a specific day and time.
●The objective is to provide accurate and precise attention for each order. While following the companies procedures.
●Giving each order my utmost attention with accuracy.
●Communicate with consumers during the whole process, in case they would like to add other items to their order.
●Making sure that every consumer has a wonderful and pleasant experience with Instacart.
June 2020 – April 2021
Security
Classic Staffing – Quakertown, PA
●Taking the temperature of each employee and visitor who arrives on the business campus during the height of the Covid pandemic.
●Document each result before they can enter the buildings.
●Communicate with management if an employee or visitor has a temperature above 98.5 degrees Fahrenheit.
●Provide friendly and courteous service with a positive demeanor.
December 2019 – February 2020
Customer Service Representative
Contemporary Staffing Solutions – Fort Washington, PA
●Receiving inbound phone calls to assist AARP health clients about their Medicaid and Medicare plans, answering questions and educating consumers on the features and benefits of their health plan.
●Perform queries in multiple databases, adhered to government regulations.
●Making sure that every health client has a wonderful and pleasant experience.
ADDITIONAL SKILLS
●Expert in Microsoft Office, with a focus on Excel
●Web and tech savvy, require little to no training
●Typing speed of 50WPM
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