Office Manager Front

PROFESSIONAL SUMMARY

Experienced and Bi-Lingual Office Manager with over 25 years of experience. I am a results-oriented, resourceful, and decisive Office Management professional with comprehensive forward-thinking, versatile and proactive leader with demonstrated success in office management, staff supervision, training, and patient care. Company focused, reliable, and trusted office manager with excellent communications and interpersonal abilities to build rapport with clients, staff, and other key stakeholders to nurture and develop long-term relations. Able to effectively problem solve and provide exceptional service and ensure positive client relations.

12/2019–CURRENT

Front End Specialist • Success TMS

•Professionally screened incoming calls and provide callers with company information and/or transfer caller to appropriate associate.

•Received, sorted and distributed incoming mail.

•Worked collectively with team associates.

•Composed memos, correspondence and email.

•Handled patient complaints/ concerns. Expediting them to upper management when needed.

•Oversee bank deposits and collections; makes sure day sheets balance.

•Maintained patient accounts and co-pays by obtaining, recording, and updating personal information past and present.

•Ordered and maintained front office supplies.

02/2016–12/2019

CNA/HHA - Individual Contractor

•Provide personal hygiene assistance for patients or those recovering from surgeries, injuries, or accidents by attending to their basic needs, such as showering, bathing, dressing, and eating.

•Help clients take prescribed medication and assist clients with ambulation.

•Help with mobility around the house or outside (doctor’s appointments, walks, etc.)

•Assist with personal care and hygiene, plan and prepare meals and help with physical therapy exercises.

•Complete client’s shopping or accompany them to successfully do so

•Perform housekeeping duties and report any unusual incidents.

•Act quickly and responsibly in cases of emergency

•Offer activities that are essential for daily living by assisting patients with their meals, including serving and other tasks, if necessary.

01/2013–02/2016

CNA/HHA – Senior Helpers

•Provide personal hygiene assistance for patients or those recovering from surgeries, injuries, or accidents by attending to their basic needs, such as showering, bathing, dressing, and eating.

•Help clients take prescribed medication and assist clients with ambulation.

•Help with mobility around the house or outside (doctor’s appointments, walks, etc.)

•Assist with personal care and hygiene, plan and prepare meals and help with physical therapy exercises.

•Complete client’s shopping or accompany them to successfully do so.

•Perform housekeeping duties and report any unusual incidents.

•Act quickly and responsibly in cases of emergency.

01/2009–01/2013

Office Manager – Coqui Insurance Company

•Provided onboard training for new hires.

•Maintained confidential personnel files.

•Assisted in claims management.

•Identified risk for financial loss.

•Collections.

•Professionally screened incoming calls and provided callers with company information and/or transfer caller to appropriate associate.

•Received, sorted and distributed incoming mail

•Worked collectively with team associates.

•Composed memos, correspondence and emails.

2009 2008

University of Florida - Advanced Master Gardener Affordable CNA Training-Jacksonville

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