Customer Service Teacher Assistant

Ericka Njemanze Tel: 916-***-**** E-mail: **************@*****.***

Alameda County Department of Children and Family Service/Child Welfare Worker~2021-Present-Conducts monthly school, hospital, and home visits. Prepares court reports meets with families, service providers, foster parents, and caregivers, to determine whether the minor’s needs are being met. Refer clients to resources like anger management courses; parenting classes; support groups for domestic violence; individual, family or couples counseling; and inpatient or outpatient drug addiction program.

Alameda County In-Home Support Services/Social Worker~ 2019-2021-Performs a variety of professional social work duties involving casework, case management, continuing client investigation, and processing for social work programs in In-Home-Supporting Services (IHSS) of the Human Services Agency

Alameda County Care Alliance/Public Health Institute-Community Care Navigator~2018-Present-Provides comprehensive case management services to participants with advance illnesses. Empower and walk alongside participants and their families to connect them to trusted resources within the community.

LifeSTEPS-Director of Social Services~~2019-Present Empower low-income individuals and families to flourish by providing education and resources. Ensure our residents, specifically older adults to have an opportunity to thrive in place through housing and services. Encourage individuals and families through stable housing and supportive evidence-based services to build resilient communities. Maximize the strengths of individuals by providing client assistance, case management, service coordination and conducting community outreach.

State of California Department of Business and Consumer Affairs/DFEH--Housing Consultant~2017-2018 –Interprets and enforces California's Fair Employment and Housing laws while providing genuine customer service, evaluating, and engaging with customers towards tactfully handling discrimination complaints, analyzing information, coordinating effective services while managing a caseload of 50-70 housing discrimination cases.

East Oakland Community Project-Family Services Coordinator/Case Manager~~2015-2017- Implemented, addressed surface needs and underlying causes of homelessness while delivering comprehensive, critical time intervention supportive services to over 150 homeless families, managing 60 caseloads of families. Increasing economic independence, and housing stability, by partnering with local agencies in a coordinated effort by optimizing limited resources while serving the community. Regularly analyzing my outcomes by effectively monitoring, evaluating, services statistically with the tools of HUD’s homeless management information systems

City of Oakland Human Services/Head Start Division/ Center Director~2013-2015 Ensured the health and safety of children, staff, parents, volunteers, and visitors, while effectively managing caseloads of 40-60 families annually, developed nurturing and respectful relationships with families, children, and staff, holding myself accountable by upholding compliance with State Licensing requirements, Head Start Performance Standards, Title 5, Title 22, and Labor Laws, ensuring fulfillment of required student assessment and educationally age appropriate environments. Maintained active parent involvement through monthly meetings and other community events

Sacramento Employment Training Agency/Head Start Division/Site Supervisor~~2001-2013 Maintained a safe, healthy learning environment, cooperatively collaborated, and supervised several staff members by maintaining continuity of curriculum delivering high standards of quality. Submitted accurate reports in a timely manner Maintained regular communications with families, staff, supervisor and community

Sacramento’s County California Employees/AFSCME Steward/Executive Board Member/2009-2012~~Represented members fairly, knowledgably investigated grievances, by adherence of labor law, AFSCME constitution, by-laws, maintained confidentiality, attended conventions and conferences.

Los Alamitos, CA United States Army Reservist/Bindery Specialist/1996-2000~~Military army reservist personnel; operating bindery machines, placing printed pages, handled maintenance and repairs, solving any problems that occur during the binding process, and producing specialty designs for singular projects, formatted maps, printed newsletters, and pamphlets

San Diego, CA Neighborhood House Association/Teacher Assistant/Lead Teacher~~2000-1991- Delivered high-quality early education and child development services, managed a caseload of 20-80 families annually, adhered to Head Start Performance Standards, complied with state and local laws, maintained recordkeeping, agendas, minutes, sign-in sheets, preserved community partnerships, and provided excellent representation and collaboration on behalf of the perspective agencies.

EDUCATION

University of Phoenix (Sacramento) M.Ed. Education Curriculum 2011

University of Phoenix (Sacramento) B.S. Management 2009

Certificate of Child Development San Diego City College 1998

Certificate of Christian Ministry Leadership Institute Oakland 2021

Contact this candidate