Monica De Lopez

Seattle, WA *****

206-***-**** - adsm6f@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Assembly and Production

Warehouse Logistics

Good with Numbers

Guest Service and Support

Excellent Written and Verbal Communication

Cash Handling

Exceeding Customer Expectations

Reliable and responsible

Clerical Support

Work History

03/2020 to 07/2022

Warehouse Associate

NAPA Auto Parts - Genuine Parts – Renton, WA

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Performed inventory control, such as counting and stocking merchandise.

Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

02/2017 to 10/2019

Housekeeping Room Attendant

Loews Hotels – Seattle, WA

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

12/2014 to 12/2015

Housekeeping Room Attendant

Four Seasons Hotel – Seattle, WA

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

05/2005 to 10/2011

Housekeeping Attendant

Fairmont Olympic Hotel – Seattle, WA

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Disposed of trash and recyclables each day to avoid waste buildup.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Education

12/2015

No Degree: Nursing Assistance

Green River Community College - Auburn, WA

06/1989

Bachelor of Arts: Accounting And Finance

Universidad De Guadalajara - Guadalajara Mexico

09/1985

High School Diploma

Secundaria Urbana #5 - Guadalajara Mexico

Languages

Spanish

Native or Bilingual

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