Desktop Support Technology Specialist
Resume:
VINCENT LAMAR FERGUSON
(Active Secret Clearance)
Granted: August 2019
Sumter, SC 29150
**********@*****.***
Accomplishments
More than 8 years Project Manager/Site Lead Experience across several projects. Provide project management oversight of information systems and technology projects from inception to completion. Coordinate each new project with the project leads to customize the project plan to meet specific manning, time, and budget resources. Develop detailed project plans, identifying resources (i.e., manning, material funding), schedules, and other relevant information required to achieve project objectives.
Superior Scrum Techniques Excellent with coaching the team members in self-management and cross-functionality;
Helping the Scrum Team focus on creating high-value Increments that meet the Definition of Done; Works well with DOD including Air Force, Army, Navy, and Marines. Leading, training, and coaching the organization in its Scrum adoption; Planning and advising Scrum implementations within the organization; Helping employees and stakeholders understand and enact an empirical approach for complex work; and, Removing barriers between stakeholders and Scrum Teams.
EDUCATION:
Master’s Degree
University of Phoenix, Phoenix, AR. Masters Information Systems Degree (MIS) 3.5GPA/ Deans List/ (Graduated 08/31/2021).
Bachelor’s Degree
University of Management and Technology, Arlington, VA. B.S. Degree/ Computer Science/3.0 GPA/ (Graduated 09/20/2012).
CERTIFICATIONS/PROFESSIONAL TRAINING:
IAT Level II CompTIA Security+ Certified expires (5/30/23)
HDI Desktop Support Technician Certified (12/3/14) (Lifetime)
SKILLS:
Plan and Develop the Project Idea. Every project starts as an idea.
Create and Lead the Team toward a successful outcome.
Monitor Project Progress and Set Deadlines.
Solve Issues That Arise. Prepares contingency plans in case of setbacks.
Manage the Money – Able to appropriate budgets to meet the cost of the project.
Ensure Stakeholder Satisfaction.
Evaluate Project Performance.
PROFESSIONAL EXPERIENCE:
Leidos Corporation, Reston, VA/Title Information Technology Specialist (Mid)/USMC/MDMC Albany, GA/ Jul 2, 2021 – Present
Summary:
Anchors the IT Service Desk for MDMC Logistics Command. Demonstrates knowledge of the MCEN Network.
Monitor and respond quickly to incoming requests relate to IT Security issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with on boarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Duties:
Work closely with the IT Service Desk and Base Network Tech’s to ensure customer problems are resolved in a timely fashion.
Demonstrates the ability to troubleshoot Windows Desktop and Virtual Desktop systems to include VPN, Wireless, and various networks. VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and Remedy Incident Management System.
Possess the highest level of skills and expertise with MS Office Suite Applications (365) which is and essential tool used within the MCEN organization.
Artech LLC, Morristown, NJ/Title: Information Technology Specialist/USMC/MDMC Albany, GA/hr - Nov 2020 – Jul 1, 2021 (Contract Change)
Summary:
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with on boarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Maintech, Inc Cranford, NJ/ (United States Navy)/Oct 2017 – Sep 2020/
Title: Desktop Support Engineer/Navy Sub base Kings Bay, Ga.
Duties:
Provide desktop support to internal customers, monitor progress of open IT work orders.
Communicate with IT and Team Associates
Proactively work to identify work orders in jeopardy of violating SLA
Control, manage and assist in the development of all software and hardware policies
Coordinate all physical user moves with department supervisors, HR and IT Management team.
Interface with software vendors to troubleshoot problems with proprietary applications
In collaboration with manager create and maintain computing environment standards and inventory controls
Manage Apple/Samsung cellular devices using either Air Watch or Intune for configuration, troubleshooting and deployment.
Review practices and procedures of Help Desk and recommend more efficient means of handling and servicing customer requests.
Applied Computing Technologies, Inc, Alexandria, VA/Camp Lejuene, NC/(United States Marine Core) Jun 2014 – Jul 2017/Title: Site Lead/Project Manager
Duties:
Works with the Senior Manager and Command Shareholders to provide programmatic oversight of geographically dispersed employees assigned to the program from technical and administrative areas, implementing industry best practices to meet contract requirements.
Establishes milestones and ensures adherence to master plans and schedules, identifies and manages risks and program problems and develops mitigations/solutions.
Presents formal and informal project status/plan briefings to the government and corporate managers through oral and written communications.
Serve as contract representative and is responsible for managing all aspects of the program, including project planning, development and implementation according to cost, schedule, and technical (scope) requirements.
Collaborates with the Senior Program Manager to ensure the customers expectation are met and/or exceeded.
CTI Resources Management Services, Inc, Jacksonville, FL/Navy Region South East/(United States Navy) Apr 2009 – Feb 2014 – Title: Regional Enterprise Land Mobile Radio Technical Analyst
Duties:
Served as Regional Project Site Lead Primary Mission was to provide secure and reliable means of communications for US Naval Bases throughout the South East Region of the United States. Including all portable and handheld units and base stations.
Responsible for programming and coding of the US Navy’s Enterprise Land Mobile Radio Network System. Coordinated response between first responders and provide centralized communication capabilities via handheld units.
Managed Communication Hardware, Software, and Data Connections as well as the policies, procedures and facilities that support the mission of the US Navy.
Fulltime Attendance University of Management and Technology- Arlington, VA 04/2008 until 09/2012.
Bachelor’s Degree
University of Management and Technology, Arlington, VA. B.S. Degree/ Computer Science/3.0 GPA/ (Graduated 09/20/2012).
US MILITARY EXPERIENCE:
US Navy Apr 1987 – Apr 2007
Information Systems Technician
Served 23 years of Distinguished Military Service in the United States Navy. Retired from US Navy as an Information Systems Technician Chief Petty Officer (CPO/E7).
Over 15 years of (DOD) Department of Defense IT Contracting experience. Managed more than 60+ IT Technicians on various projects. Responsible for establishing, monitoring, and maintaining client accounts, user profiles, software, manage IT computer assets and material, including hardware needs on complex and sophisticated (DON) Department of the Navy Networks.
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