CSR work from home
Resume:
Leatha Livingston
***********@*******.***
Albuquerque, United States
**** – 2022 Albuquerque, United States
*I worked as a CSR for the SSA call center for 13+ years, the last 4 being remote from my home.* I took incoming calls from the public needing assistance with their benefits or had general questions about SSA, SSI, Medicare and/or State Assistance programs they may be available to them.* I used my interviewing skills, along with several computer programs to ensure that I was retrieving and providing the correct information to ensure a one call resolution.* Using empathy and active listening skills, I followed all SOP requirements according to the Federal and State laws and regulations.* I ensured that all PII (personal identifiable information) was protected by ensuring that all information was locked up or shredded at the end of my shift.
2003 – 2008 Albuquerque, United States
*As a CSR, I responded to customer's/agent's inquiries or complaints, solved problems, and provided technical advice or assistance in utilizing products or services.* Acts as a customer/agent advocate to solve problems by using critical thinking.* Supported/assisted irate and emotional customers through diicult problem situations.* Utilized effective time management and organizational skills to increase effectiveness and meet/exceed required oice and company goals.* Utilizes strong communication and interpersonal skills to assist agents to succeed through strong coaching and team building.* Work with Windows and many applications every day, to include Oice, Power point, Word. Excel Outlook and Publisher.
2002 – 2003
*Verbally questioned customers to obtain necessary information to assist the customer.* Utilized company provided resources in a manner that resulted in accurate and timely information and billing services for the customer.* Maintained a proactive approach in meeting the customer needs and expectations within the confines of legal guidelines.
1999 – 2002 Albuquerque, United States
*Responsible for sales and budgeting for day.* Daily data entry to ensure proper tracking of inventory.
2001 – 2002 Albuquerque, United States
*Managed all aspects of the oice to include payroll, billing, data entry, and daily oice tasks.* Installed new hardware and software systems into the computers. Set up, utilized and maintained all programs.
2001 – 2002 Albuquerque, United States
*Prepared customer's individual Federal and State Income Taxes.
Smithfield, United States
Business Admin., Diploma
I went to High School in the Albert Gallatin school district. I graduated in June of 1982.
Microsoft PowerPoint Microsoft Oice Javascript Libraries JavaScript Html Cash Management Annual audit Microsoft Windows CSS User Interfaces Authorization SQL Quality Assurance Microsoft Excel Organisational skills Scheduling
Verification And Validation Customer Satisfaction Documentations Recruitment Accounting Fault Resolution Evaluation Presentations Retail Customer Relationship Management Databases Inventory Management Data analysis Audits Leadership Customer Service q
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