Data Entry Customer Service

ASHLEE A. HAUGEN-LEWIS

Mesa, Az

*******.*****@*****.***

Phone: 480-***-****

OBJECTIVE: Honest, Intellectual and highly confidential individual. With 5 years of Federal and State level government experience. Seeking to apply my experience to Admin Assistant.

SUMMARY of QUALIFICATION

●Has extensive experience maintaining, updating and disposing of both physical and electronic records.

●Review, researching, Analyze, Interpret information and data entry

●Superior Customer Service skills obtained in a comprehensive Customer Service Training program

●Has a wide-range of experience in building, managing, and directing teams of 50 or more personnel.

●Possesses a high level of expertise in planning, coordinating, and monitoring operations.

●Communicates concisely across all levels of management.

●Has the ability to assume levels of higher responsibility in the areas of executive leadership.

●Experience formatting and composing, individual legal documents of all types.

●Have obtained the knowledge and experience to become a Google Guru.

●Ensure compliance with policies and procedures at all levels.

●Honest and reliable workers committed to excellence through owning the job and going the extra mile.

●Optimistic individual with a positive image and attitude.

EDUCATION

Bachelors of Science in Criminal Justice

May 2009 University of North Texas Denton, TX

Associates of Science

May 2007 Mesa Community College Mesa, AZ

EXPERIENCE

Contract Investigator 12/2021 to Present

State of AZ (DES)

●Operate State unemployment systems such as eGrc, Mainframe/Guide and PUA

●Interviewing reporting party and/or Victims for information in regards to investigation

●Write detailed investigation summaries for each case.

●Ensure compliance with policies and procedures at all levels.

●Perform detailed investigations and research, utilizing information provided from referrals and interviews.

●Review, research, Analyze, Interpret information and data

●Data entry using multiple software programs Including Microsoft and Google interface

●Make Investigation determination, while maintaining confidentiality of evidence and case details.

Escrow Processor 4/2021 to 10/2021

Tri Pointe Assurance

●Receive and process escrow payments

●Review contract information and input it into system

●Send communication to the escrow team regarding changes.

●Maintains a weekly schedule

●Verifies and reviews loan documents

●Input accurate and valid information

Post Closer and Administration 8/2020 to 4/2021

LendSmart Mortgage

●Conduct an investigation to verify the customer's employment.

●Maintains a weekly closing schedule

●Verifies and corrects (as needed) documents within loan

●Compose closing reports and documents daily

●Calculate closing numbers

Enumerator. 4/2020 to 10/15/2020

US Census, Remote Work

●Go door to door and call claimants

●Collect and report data received from interviews

●Communicate with supervisor and community

●Interview community members with provided questionnaires.

Mobile Fingerprint Tech 07/2019 to 10/2019

AZ Livescan Mesa, AZ

●Drives to on location print jobs.

●Preview both paper and live scan card submissions for quality of prints.

●Has the ability to manually take fingerprints and electronically input fingerprints into the live scan machine.

●Collects personal information during the interview and cross matches with information provided.

●Able to manually verify fingerprints that were electronically checked against names in AFIS and received a negative hit, to determine that they are for sure a hit in the system.

●Received training in courtroom testimony, and would be able to effectively present a testimony on fingerprint comparison.

Project Volunteer 06/2019 to 08/2019

Hands on Greater Phoenix, Mesa, AZ

●Assist with on site projects

●Transport supplies and projects

●Instruct large groups on how to perform the project step by step

Independent Business Owner 07/2016 to Present

Follow the Roe Boutique

●Answered and assisted both walk-in, online and calling customers with questions.

●Maintains a weekly schedule that is consistent and to follow.

●Organizes shipping and receiving

●Creating and maintaining Social Media content

●Managed inventories, budget, key control and office supplies

CERTIFICATIONS

●Google Guru

●Notary Public

AFFILIATIONS

●Alpha Phi Sigma Honor Society, University of North TX

VOLUNTEER WORK

●Organized and led a Military Unit Family Fun day.

●Oversaw preparation and production of monthly bake sales and lunch fundraisers.

●Prepared care packages for deployed soldiers.

●Collected and systematized a basket making assembly for single soldiers returning from overseas.

●Created signs and banners for a welcome home ceremony.

●Helped less fortunate families in Puerto Penasco and Tijuana, Mexico by building the 11 x 22 homes.

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