SHAYLA

HARTLEY

adsm5j@r.postjobfree.com

904-***-****

Jacksonville, FL 32219

SKILLS

Security Practices

End Cap Placement

Excellent Written and Verbal Communication

Store Policies and Procedures

Engaging with Diverse Customers

Merchandise Receiving and Handling

Building Customer Loyalty

Ability to Lift 40 Pounds

Flexible Hours

Exceeding Customer Expectations

Available Nights, Weekends and Holidays

Adaptable and Flexible

Strong Communication and Interpersonal Skills

EDUCATION

Concorde Career College

Jacksonville, FL • 05/2021

Associate Degree in Nursing: Medical Assisting

Awarded

Mandarin High

Jacksonville Fl • 06/2016

High School Diploma

Extracurricular Activities: Dance hall &chorus

3.0 GPA

Honor Roll_ sophomore& junior yr

PROFESSIONAL SUMMARY

Versatile team member offering over 7 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

WORK HISTORY

Walmart - Sales Clerk

Jacksonville, FL

Assisted customers by finding items quickly to boost store satisfaction rates.

Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Inspected floor displays, noted missing items and immediately replenished merchandise.

Kept front check out area clean and organized for efficient service.

Delivered superior customer service to retain existing customers and attract future customers.

Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

No Breaks Automotive

Jacksonville Fl • 01/2020 - Current

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Computed total costs and profit requirements for customer sales to provide accurate pricing.

Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [90]% of issues.

Built client list and strengthened customer relationships through consistent communication via phone and internet.

Prepared invoices, reports, financial statements and other documents using [Software] and [Software].

Exceptional computer skills

Selected correct products based on customer needs, product specifications and applicable regulations.

Recorded accurate and efficient records in customer database.

Rowes IGA - Cashier Team Lead

Jacksonville, FL • 02/2022 - 06/2022

Trained team members on cash register operation and cash handling.

Quickly and accurately counted drawers at start and end of each shift.

Communicated with customers and team members to solve problems.

Operated POS cash register and equipment to collect payments.

Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

ACE Medical - Medical Assistant Extern

Jacksonville, FL • 03/2020 - 12/2020

Obtained client medical history, medication information, symptoms and allergies.

Collected histories, vitals and current complaints via patient interviews.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Welcomed patients and inquired about wellbeing since last treatment.

Obtained accurate medical histories from patients, highlighting critical information.

Submitted prescriptions to pharmacy via phone, fax or web.

Burlington - Sales Manager

Jacksonville, FL • 02/2019 - 11/2020

Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.

Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.

Sante Home Healthcare - Administrative Assistant

Jacksonville, FL • 02/2018 - 07/2018

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled client correspondence and tracked records to foster office efficiency.

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