Customer Service, Attention to Detail, Multi-Tasking

*

Tamika T. Willie

**** ******** **** ******** *****, VA 23455

cell: 202-***-****

***********@*******.***

https://www.linkedin.com/in/tamika-willie-2358b31a2 OBJECTIVE

Seeking long-term opportunity to help achieve your organization’s mission and strategic goals QUALIFICATIONS

• 10+ years in Office Administration, Project Management, Database, and Team Building

• Excellent written, verbal, and interpersonal communication skills with diverse populations

• Works independently, and as team leader, with highest level of confidentiality and trust

• Meticulous in delivering error-free documentation and ensuring corporate compliance

• Strong problem-solving skills and adept at handling confidential and sensitive information COMPUTER COMPETENCIES

• MS Word, Excel, PowerPoint, Outlook

• Google Drive, SharePoint

• Adobe Acrobat

• Encompass360

• Point, PC Lender & PATH

• Zoom and MS Teams

PROFESSIONAL EXPERIENCES

Loan Officer Assistant July 2021 – August 2022

Tidewater Home Funding

• Provided a variety of administrative support to residential lending team serving Hampton Roads and North Carolina

• Independently reviewed VA, FHA, FNMA, FHLMC, VHDA, and other confidential residential mortgage loan documents

• Gathered missing requirements and updates PATH before submitting to the lender

• Promptly responded to requests in-person or via email within hybrid work environment

• Successfully exceeded production standards set by company executives and review teams 2

Correspondence Loan Purchaser April 2021 – July 2021 First Guaranty Mortgage Corporation

• Reviewed high volume of loan packages to determine if loans are acceptable for purchase

• Interfaced with other departments and investors to ensure delivery of purchasing advices

• Successfully exceeded production standards set by manager and the review team Closing Coordinator April 2019 – April 2021

Appraisal Management Assistant April 2018 – April 2019 Shipper May 2016 – April 2018

Southern Trust Mortgage

• Promoted internally to advanced positions requiring critical and timely support to clients

• Reviewed files during closing process to ensure files are accurate prior to closing

• Liaison between appraisers and LO/LOA/processors to ensure timely receipt of appraisals

• Managed timely receipt, data entry, scanning, and shipping of closed loans packages

• Cross-trained across departments, assisted front desk staff, and onboarded new hires Temporary Consultant

Fulton Bank January 2016 – May 2016

Gold Star Mortgage Financial Group September 2015 – January 2016

• At Fulton, served as Post-Closing Processor preparing loan documents for final review

• Audited files to ensure compliance, and tracked closed loans for investors

• At Gold Star, set-up initial files for residential mortgage purchases and refinances

• Provided administrative support to VA Beach branch operations and sales department Loan Funder, Closing Department May 2010 – September 2015 Old Virginia Mortgage (OVM)

• Promoted to Funder to review and certify loan data in Encompass360 upon closing

• Worked cohesively with Processors, Closers, Underwriters, Title Agents, and other teams

• Provided high-level administrative support, including front desk coverage, new hire onboardings, data entry, supply requisitions, mail distribution, and other office duties References available upon request

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