Customer Service Assistant Project

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Michael Galloway

Baton Rouge, Louisiana

*********@*****.*** • 225-***-**** • LinkedIn

Manager of Supply Chain & Procurement

Versatile supply chain specialist with 15+ years of delivering efficiency and performance across lines exceeding $50 million. Dynamic leader with demonstrated success building high-performing teams through performance improvement and advanced training techniques. Energetic manager capable of delivering industry-leading results in the most fast-paced operating environments. Core Competencies

Management Leadership Technical

• Contract Negotiations • Continuous Improvement • Microsoft Office Suite

• Demand Analysis & Planning • Lean Procedures • Cost Control & Savings

• Time Management • Cross-functional Collaboration • Distribution & Logistics

• Inventory Planning & Control • Relationship Building • Integrated Supply Chain Professional Experience

Gateway365, LLC Baton Rouge, La.

Director of Technical Services (2021-current)

• Develops Custom processing systems that allow Merchants process Credit card and ACH

• Over see all hardware requirements and procurement of hardware

• Support and oversee 8 dedicated teams

• Configure software files that integrate the hardware with Merchants POS systems.

• Developed and sustained relationships with Top Vendors to ensure best pricing and product

• Overseen quotes and proposals for all teams

GPP, LLC Madisonville, La.

Director of Compliance and Integration (2020-current)

• Develops Custom processing systems that allow Merchants process Credit card and ACH

• Over see all hardware requirements and procurement of hardware

• Support and oversee 4 dedicated teams

• Configure software files that integrate the hardware with Merchants POS systems. AWC, Inc., Baton Rouge, Louisiana

Corporate Supply Chain Manager (2010 – 2020)

Michael Galloway • Page 2

Develop strategic plans for global procurement for top suppliers. Drive sustainability and reliability through supply chain optimization. Increase quality, affordability, and timeliness through deep analysis of metrics and score cards. Lead Order Fulfillment process to maximize safety and quality while minimizing delivery costs and enhancing team synergy. Oversee budgeting, performance monitoring, regulatory compliance, acquisition integration, and strategic third-party expansion. Key Contributions:

• Directly managed largest single line in company—$4 million in products.

• Designed stratification program to increase overall turns from three to eight while optimizing correct stocking SKUs.

• Obtained over 10% cost savings on annual pre-price increase purchases through skillful contract negotiation which resulted in biannual savings of $150,000.

• Extended payment terms from net 30 to net 90 by implementing return policies with clients.

• Showed 12% increase in sales for challenging market areas to obtain more Areas of Primary Responsibility (APRs).

• Restructured organization to maximize impact of each employee, taking into consideration hard and soft skills as well as personal attributes; mentored junior buyers to improve performance.

• Created complex hub-and-spoke DRP networking system for 24 stocking locations across seven states to cut excessive and duplicate stock—analyzed historical movement data to stratify 10,000 SKUs and improve fill rate to 97.4%.

AWC, Inc., Baton Rouge, Louisiana

Manager of Procurement & Logistics (2005 – 2010)

Managed largest manufactured line totaling over $80 million in sales—25% of company total. Directed multiple inventory lines from $500,000 to $7 million. Oversaw returns, pricing, incentives, and freight for centrally purchased lines. Set targets to maximize performance in production and service to customers and sales teams. Developed key performance indicators (KPIs) to improve existing processes and identify opportunities.

Key Contributions:

• Implemented systems for reviewing all operating costs to ensure alignment with focused revenue in conjunction with monthly/yearly budgets—reviewed procurement and supply contracts, risk management, and routing and design.

• Designed nonconformance program to enable accountability with manufacturers and increase quality; used report cards to outline on-time customer and hub deliveries; provided non-conformity reports (NCRs) to outline specific deviations and opportunities to better meet quality standards. AWC, Inc., Baton Rouge, Louisiana

Corporate Buyer & Materials Manager

Managed solution center lines and monitored operating KPIs. Analyzed financial reports to identify opportunities and provide direction to improve department and lines. Delivered exceptional assistance as customer service liaison.

Shaw Group, Inc., Baton Rouge, Louisiana

Assistant Project Manager

Oversaw quality assurance (QA), material standards, and shipping discrepancies. Developed team leaders and supervisors while fostering culture of employee engagement and morale. Ensured compliance with local, regional, and federal regulations.

• Directed performance to exceed annual targets for on-time dispatches, quality controls, productivity, labor costs, and product loss and damage.

• Developed daily operating plan to include labor and production planning; managed scheduling to maximize production per labor hour.

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