Post Job Free

Resume

Sign in

Customer Support Utilization Review

Location:
Plano, TX
Salary:
100000
Posted:
September 19, 2022

Contact this candidate

Resume:

ANDREW SUTHERLAND

Plano, TX *****

214-***-**** ● adsm42@r.postjobfree.com

http://www.linkedin.com/in/andrewsutherland

SUMMARY

Corporate Recruitment * Executive Search * Talent Acquisition Systems * Recruiting AI & Automation

Professional Recruiter offering diversified Talent Acquisition and Business experience. Expert in executive search and corporate recruiting solutions, sourcing and candidate development, leveraging TA technologies such as AI and automation, and managing clients / hiring managers in Health Care, Technology, Engineering, Industrial and Consumer Markets.

EXPERIENCE

PARAGON HEALTHCARE, Plano, Texas

Senior Recruiter, Talent Acquisition May 2022 – Sept. 2022

Specialized in sourcing and recruiting Pharmacists (PharmD), Pharmacy Technicians (CPhT) and Infusion Nurses (RN) across multi-site compounding pharmacies, as well as Revenue Cycle positions.

ABBOTT DIABETES CARE, Alameda, California

Senior Recruiter (Remote Contractor via ProKatchers) May 2021 – May 2022

Contracted as Senior Recruiter for the Abbott Diabetes Care Division, makers of FreeStyle Continuous Glucose Monitoring (CGM) systems and related medical devices.

●Full-cycle talent acquisition and on-boarding for on-site QA/Quality, Regulatory Affairs/Operations, Process Engineering, Product Engineering, R&D (Pre-Clinical/Clinical), and Division/Global Finance, FP&A roles.

●Facilitated all compensation negotiations, relocation estimates and packages, and employment authorization.

BAYLOR SCOTT & WHITE HEALTH, Dallas, Texas

Senior Recruiter, Corporate – Talent Acquisition Jan. 2017 – Mar. 2021

Senior Corporate Recruiter for (non-clinical) System Nursing, Quality, Health Information Management (HIM), EPIC, Revenue Cycle, Finance, PMO, Operations / Supply Chain, Legal, and Human Resources.

●Filled over 400 job openings with both External and Internal applicants in a highly structured environment.

●Managed up to 50 Job Requisitions at a time via the Oracle Taleo Enterprise ATS and Phenom TXM platforms, working directly with Hiring Managers in each step of the recruiting lifecycle, providing weekly status updates and reporting on recruitment metrics to TA leadership.

●Specialized in System Nursing (RN, BSN, MSN) talent acquisition efforts for Case Management (CM), Utilization Review (UR), Infection Prevention (IP), Patient Safety, Risk and Quality, Clinical Documentation Improvement (CDI), Nursing Informatics, Nurse Educators, and Practice Administration.

●Selected as Project Lead for a process improvement initiative: "Project Harmony" - task force of recruitment leaders accountable for identifying and creating Recruitment Best Practices to be leveraged across all 5 Talent Acquisition Pillars: Corporate Services, Nursing, Physicians, Advanced Practice (APP), and Allied Health.

GENESIS PURE INC., Frisco, Texas

Senior Recruiter – Talent Acquisition Jan. 2014 – Dec. 2016

Senior Corporate Recruiter, reporting to the Head of HR, accountable for domestic and international Recruitment and Staffing operations. Source, interview, assess and hire Candidates for positions in Information Technology, Application Development, Digital Marketing, Product Management, R&D, Sales and Customer Support, Legal, and Finance.

●Executed company’s relocation plans from UT to TX, assisting to establish a new corporate headquarters in Frisco, TX as of January 2014.

●Sourced, recruited and hired over 80 new employees in the first 12 months.

●Managed recruitment strategy, utilizing no-cost/low-cost resources including mobile, text, social-professional networks, online career boards and resume databases, search engines / Boolean logic, and the company Careers site and ATS.

●Led all recruitment efforts to staff the company’s first Hybrid Mobile Application Development team, including Development Director, Technical/Cloud Architect, Full Stack Developer, and Front-end Developers.

●Promoted and protected the Genesis PURE employer brand across all media in a manner that drives the Company mission of “Whole Health”, business model (Direct Sales/MLM), and culture.

●Increased passive and active Candidate Pools; attracted over 5,000 new applicants/resumes in ATS via social media campaigns and targeted recruitment advertising. Strengthened social media engagement by doubling LinkedIn Company Page Followers year over year to 3,500+, providing company branded updates, blogs, and links.

●Wrote the Wellness Advisory Board’s new member Recruitment and Vetting process and led the search to appoint the first Advisory Board member from the field of Dermatology.

●Created and revised inventory of current and compliant Job Descriptions for every position in the Company, updated Employment Offer template, and established pre-employment background/screening process.

FUTURESTEP, A KORN/FERRY COMPANY, Dallas, Texas

Managing Consultant – Retained Executive Search Jan. 2012 – Dec. 2013

Executive Search Project Leader accountable for managing and executing on multiple search assignments exclusively on a retained basis. Led searches for positions with Total Compensation of $125K - $300K in Consumer & Retail, Professional Services, Technology, Industrial and Manufacturing, each generating fee revenue of 33% of Base & Bonus.

●Performed as primary point of contact with Clients throughout the entire project lifecycle, maintaining full ownership for the successful and timely execution of searches (search assignments).

●Created comprehensive candidate sourcing and recruitment project plans and managed the plan on time, in budget and with the highest quality. Directly supervised assigned Research Associates on each project.

●Utilized a combination of experience-based, behavioral-based, and online-assessment interviewing methods to evaluate and measure the quality and suitability of candidates for client presentation.

●Collaborated with firm Partners and Sector Leaders to develop new business opportunities and win retained searches. Co-led presentations outlining Firm capabilities and search strategies to prospective clients.

JCPENNEY COMPANY, Plano, Texas

Talent Acquisition Manager, Private Brands and Executive Recruitment Feb. 2010 – Jan. 2012

Managed and performed end-to-end acquisition process of management and executive-level talent for corporate positions in product design, development and global sourcing (“Private Brands”), planning and allocation, merchandising, finance and strategic planning, human resources, legal, and marketing.

●Executed executive search assignments as lead recruiter in collaboration with hiring managers and HR business partners. Sourced, engaged and hired top, diverse candidates from competitors and targeted organizations.

●Partnered with retained executive search firms as company representative on specific assignments, managed vendor performance and ensured internal client satisfaction.

●Increased diversity representation of candidates interviewed and hired for leadership positions in legal, general counsel, HR, and digital departments via targeted candidate profile and relevant membership association research.

●Drove diversity recruitment through networking as recruiting ambassador of JCPenney Asian American group (JAAG), one of ten associate resource teams.

●Collaborated on interdepartmental project teams to redesign and enhance company’s social media and mobile platform recruitment channels as well as associate referral program.

CONSTRUCTORS & ASSOCIATES / STRUCTURE TONE, Dallas, Texas

Corporate Recruiter May 2005 – Dec. 2009

Sourced and recruited candidates in project management, engineering, field operations, estimating, scheduling, and safety, as well as corporate positions in finance, HR, IT, marketing, and sales/business development. Performed full life cycle of recruitment activities for open positions and talent upgrades, with heavy focus on leading nationwide searches to source, recruit, interview, assess, and hire candidates directly from industry competitors.

●Created and executed company-wide (Dallas, Houston, San Antonio, Austin, Kansas City) sourcing, recruitment, and talent acquisition strategy to support growth of business from $220,000,000 to $350,000,000.

●Reduced total turnover from over 40% in 2005 to less than 15% in 2008 by implementing a hiring process focused on targeted recruitment; effective interviewing, assessment, and selection of best candidates; training of hiring managers; negotiating competitive offers; and improving on-boarding and new hire orientation process to increase retention.

●Initiated relationships with prospects at competitors, building talent pipeline to anticipate future hiring needs and decreasing average time-to-fill from more than 90 days to less than 45 days.

●Identified talent via phone sourcing and cold calling methods; Internet sourcing utilizing advanced Boolean logic on search engines, meta search engines, blogs, job boards, resume banks and internal applicant database (ATS); and networking with industry contacts based on relationships, referrals, and social media/Linkedin.com.

●Reduced company’s utilization of fee-based staffing agencies and search firms to less than 10% of all new hires while simultaneously increasing staff retention rates.

●Searched and recruited on up to 25 open positions at one time, contacting up to 50 prospects per day and interviewing five to ten candidates per week, resulting in hiring of 50 to 60 new employees per year.

●Developed and promoted an internal employee referral program, generating up to 50% of new hires annually.

●Wrote white paper, “13 Steps of the Hiring Process.” Implemented each step to establish consistent recruitment procedures and ensured the company was compliant with EEO and OFCCP. Trained hiring managers and other HR staff members on process.

UNIVERSITY OF PHOENIX, Dallas, Texas

Business Development Specialist 2003 – 2005

Recruited an average of 115 student prospects per month from companies, government agencies, and associations within assigned territory. Developed and maintained relationships with corporate decision makers, such as HR and training executives as well as department managers.

DINTE RESOURCES, INC., McLean, Virginia

Executive Recruiter - Retained Executive Search 1997 – 2002

Sourced, recruited, interviewed, and assessed passive candidates for retained executive search and interim-executive assignments on behalf of client organizations, ranging in technology, telecommunications, defense/government contracting, professional services, transportation, manufacturing, health care, and non-profit.

EDUCATION

UNIVERSITY OF QUEENSLAND, Brisbane, QLD (Australia)

Bachelor of Arts, Asian Studies, 1995

CERTIFICATION & PROFESSIONAL DEVELOPMENT

Professional in Human Resources (PHR) Certification 2006 – 2012

AIRS Certified Internet Recruiter (CIR) - SearchLab and XtremeLab Courses 2006 – 2008

Healthcare Compliance and Ethics Review - BSWH 2017 - 2021: Bloodborne Pathogens, Culturally Competent, Emergency Preparedness, Harassment-free Workplace, HIPPA - PHI, PII, Information Technology Security

TECHNICAL SKILLS

UKG, Workday, Oracle Taleo Enterprise Suite, Phenom TXM Platform, Hirevue, SkillSurvey Reference, PeopleSoft ATS, Ceridian ATS, Avature CRM, Searcher Express, ATS OnDemand

Microsoft 365, Microsoft Office, Microsoft Teams

AFFILIATIONS

Society for Human Resource Management (SHRM)

DFW Staffing Management Alliance

DFW Texas Recruiters Network

ERE / SourceCon



Contact this candidate