Customer Service Call Center

MARYBETH PONIK

Bayonne, NJ l Telephone: 201-***-**** l Email: *******@*****.***

Ambitious account executive with 25 years of experience in sales, business development, marketing, networking, and closing. STRENGTHS

Business Development Net Working

Relationship Building Customer Service

Communicating Goal Oriented

Highly skilled in communicating effectively will company buyers, marketers, peers and management

Proven ability to meet targeted goals, build professional relationships, maximize sales opportunities

Excellent B2B sales skills, and product presentations, pricing and promotions.

Strong leadership, organizational and time management.

Professional History

Sea Transportation & Logistics

Customer Service Rep Clifton, NJ

August 2022-Present

Answer incoming calls, outgoing calls to customers for pricing, inquiries and complaints.

Check status of orders and tracking shipments. Emailing customers of availability and brochures.

Calling customers for potential business.

Altice USA/Optimum Piscataway, NJ

Call Center/Retention Rep

February 2020 – August 2020

Handled incoming calls of large proportion for maintaining business, changing packages, upselling

And change of address. Selling Mobile Optimum phones.

Altice USA/Optimum Randolph, NJ

Commercial Sales Rep

February 2019 – Dec 2019

Make phone calls for appointments and follow ups. On the road for 6-7 hours a day going to 50 - 65 businesses a day, speaking with owners, managers getting information about the companies likes and dislikes of their local cable tv and phone. From there, I would start setting up my pitch and how Optimum would be a better fit for them.

Aamco Transmission & Total Car Care Jersey City, NJ

Business Development Manager

Automotive – Fleet

August 2015 – Present

Conducted research of market place for large companies with corporate cars, developers,

Construction companies with large fleets of trucks that needed constant repairs. Obtained

National accounts by researching, following up and meeting with key people.

ADT Security Services Totowa, NJ

Special Services Representative

May 2012 – September 2014

Used Salesforce to identify prospects, maintain customer retention and follow up, achieved

Sales quotas, presentations and proposals

The Jersey Journal Jersey City, NJ

Account Executive 2006 – 2009

Maintained excellent customer relations, recognized the needs of clients and prospects. Increased

Revenue for print and digital advertising, exceeded monthly goals, created advertising packages for existing and new clients.

The Hudson Reporter Hoboken, NJ

Account Executive 1996 – 2006

Increased revenue for print and digital advertising, exceeded monthly goals, bidding for city and official advertising. Maintained detailed customer history and follow up.

Contact this candidate