Customer Service Representative
Resume:
Kathy Pepperman
Mechanicsburg, PA *****
********@***.***
To obtain a position for any openings as to which I qualify with the opportunity for personal growth.
#readytowork
Authorized to work in the US for any employer
Work Experience
Home Based Senior Specialist
Target - Fort Worth, TX
August 2020 to July 2022
My duties included taking incoming phone calls to assist customers with a wide variety of situations related to purchases, such as shipping, damaged items, order information, billing, issuing refunds, replacements for an escalation call line, chat and email inquiries, Accessed multiple systems, some complex and general inquiries. Providing world class resolutions for the greatest customer satisfaction. Customer Service Representative
Advanced Remarketing Services - Middletown, RI
November 2018 to May 2020
Guide and inform public in vehicle donations to 501c charities. Process donations. Train all new employees. Give workshops to existing employees to maintain a high level of knowledge. Update records. Solve problems with arranging pick ups of vehicles. Work with buyers files and payments. Switchboard Receptionist
Walmart - Wilmington, NC
April 2014 to October 2018
Direct incoming calls, Also take directives from members of management and departments. I provide excellent customer service to all customers. Direct employees to specific areas. I also work as a cashier when needed and the Apparel and Jewelry departments. I process claims for apparel. Homemaker/Companion
Davis Community
September 2013 to November 2015
Meal prep. Meal distribution. Meal setup. Meal serving. Feeding helping residents. Meal kitchen clean up. Also, cleaned residents rooms, mopping, sweeping floors, trash dusting, and cleaning of bathrooms Co-Owner
Warm House Gas Fireplace, LLC - Dillsburg, PA
2010 to 2013
Managed office including billing and accounts payable. Updated customer files and scheduled appointments. Completed on line and written correspondence between company, suppliers and customers. Informed customers about our products and service calls via telephone. Professional Customer Service Representative
Highmark Blue Shield - Camp Hill, PA
1999 to 2010
Claims adjustor. Responsible for over 150 incoming calls per day. Solving complex problems. Quoting health benefits. Using specific computer programs to complete inquiries from hospitals, physicians and members with excellent attention to details. Answered general questions providing excellent customer service in a call center. Also, did this work as a telecommuter. Front Desk Clerk
Transcription - Camp Hill, PA
1993 to 1999
Performed clerical duties following prescribed procedures from the doctors dictation room. Transported classified medical records to inpatient charts. Handled all physicians mailboxes. Reviewed medical records for missing or incorrect information. I was responsible for detailed checks for incorrect information from patients charts and contacting appropriate sources to complete reports. Patient charts prepared after discharge.
Collection Clerk
Pennsylvania Higher Education Assistance Agency - Harrisburg, PA August 1988 to August 1993
Pennsylvania Higher
Education
some college in Business
Harrisburg Area Community College - Harrisburg, PA August 1992 to June 1994
College Preparatory in Preparatory and Business
Central Dauphin East High School and John Harris High School - Harrisburg, PA Skills
• Hospital
• Call Center
• Multi-line Phone Systems
• Clerical Experience
• Medical Terminology
• Meal Preparation
• Conflict Management
• Computer Literacy
• Sales Experience
• English
• Customer Service
• Medical Records
• HIPAA
• Documentation review
• Customer Support
• Customer Care
• CSR
Assessments
Customer Focus & Orientation — Familiar
June 2020
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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