Data Entry Service Representative
Resume:
*************@*****.*** Kaila Rivera
SKILLS
●Problem solving/Troubleshooting
●Multitasking
●Data Entry
●Ability to meet deadlines
●Excellent phone skills
●Reporting/Documentation
●Proficient in Microsoft Office
●Customer Order Fulfillment
●Effective oral and written communication skills
EXPERIENCE
Resource One, Dallas, Tx - Member Service Representative
March 2020 - May 2021
●Provide flawless management of customer relationships by successfully resolving complex administrative issues and disputes and by providing exemplary customer care on a daily basis
●Take inbound calls from members to resolve any issues
●Follow-up calls to members for resolutions
●Process transfers, deposits, wires, and various payments from members
Tom Thumb, Mesquite, Tx — Customer Service Associate
July 2017 - December 2019
●Operate registers, scanners and credit/debit card terminals
●Memorize product locations throughout the store and being able to direct customers or make suggestions
●Handle exchanges and refunds in an efficient manner
●Maintain accurate cash drawers
●Take a tally of cash register funds and produce transaction reports when required
Sowells Family, Mesquite, Tx — Volunteer
November 2015 - Present
●Organize 300+ survival bags (blankets, water, gloves, socks, non-perishables)
●Pass out to homeless population in the Dallas metroplex
EDUCATION
Dallas College, Dallas, Tx - Undergraduate Student
August 2021 - Present
Associate of Applied Science - Diagnostic Medical Sonography
University of Houston, Houston, Tx - Undergraduate Student
August 2019 - May 2021
Kinesiology - Health Professions major on the Pre-nursing track
Dr. John Horn High School, Mesquite, Tx — Diploma
March 2016 - May 2019 - Graduated
Enrolled in dual credit and AP program, multidisciplinary classes, and varsity (A Cappella) choir. Graduated top 12% of class.
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