Resume

Personal Assistant Conference Manager

Location:

Centurion, Gauteng, South Africa

Posted:

September 19, 2022

Contact this candidate

Resume:

Curriculum Vitae

Natasha Venter

To Whom it may concern

The Hospitality Industry has been rooted into my life as second nature. It is not my means for a living or just a job, it is my passion for the Industry, Guest satisfaction and the pride I feel for growing Tourism. With the advance of reaching my goal as a Lecturer within the Hospitality Industry, my passion for the Industry has grown to achieving, that learners and staff inherit my passion and seeing them grown from students to Managers. Hard work, reliability, organization, trustworthiness, dedication, loyalty and being able to work under pressure, and with my experience in accounting and Personal Assistance, is what I believe makes a strong candidate for most industries. All of which I am eager to prove to you. Please take a few minutes to view my CV below.

Hope to be in contact soon.

Hospitality Regards

Natasha Venter

+27-63-082-****

ID: 810**********

adsm2v@r.postjobfree.com

NAME : Natasha Venter

ID NO : 810**********

COUNTRY OF BIRTH : South Africa

HEALTH : Excellent

LANGUAGES : English and Afrikaans (fluent verbally, written and spoken) MARITAL STATUS : Seperated

DEPENDANTS : 2 x Children

DRIVERS LICENSE : Yes

CRIMINAL RECORD : None

ADDRESS : Centurion, Gauteng

MOBILE NO : +63 082 4170

EMAIL ADDRESS : adsm2v@r.postjobfree.com

Education

1. Certified Assessor, Facilitator & Moderator - SAQA (South African Qualifications Authority) - 2016

~ Unit standard SAQA ID: 115753 - level 5 - credits 15 - conduct outcomes-based assessments

~ Unit standard SAQA ID: 115759 - level 6 - credits 10 - conduct moderation of outcomes-based assessment

~ Unit standard SAQA ID: 117871 - level 5 - credits 10 - facilitate learning using a variety of given methodologies 2. City and Guilds Certificates

~ Assessor - Introduction

~ Assessor - Intermediate

~ Assessor - Advanced

~ Internal Verifier

3. Certificate in Barista Training - Komik & Franck - 2016 4. First aid level 1 - Netcare - 2014

5. Hotel Management Diploma – Damelin College - completed in 2007

~ Introduction to hospitality

~ Guest relations and communication

~ Business communication

~ Front office operations

~ Housekeeping operations

~ Hospitality law

~ Business economics

~ Supervision and training

~ Security and maintenance

~ Management principles

~ Accounting

~ Human resource management

~ Marketing

~ Food preparation

~ Food and beverage

6. Management for Hotel Operations Certificate - International Hotel School - 2005

~ Customer care

~ Hospitality and tourism

~ Front office

~ Housekeeping

~ Food and beverage

7. Matriculated - Bergsig High School - 1999

~ English

~ Afrikaans

~ Economics

~ Business economics

~ Typing

~ Biology

Work Experience Summary

1. Administration and office management.

2. Computer literate

3. HR management and Payroll

4. Staff training and development

5. Project management (Property & maintenance management, departmental staff management, conference, event, function, fund raiser management, guest accommodation and restaurant management. Client account management from initial interaction to final closing of contract). 6. Company policies, rules and regulations, adherence, implementation and delegation. 7. Sales and Marketing. Social media, data collection, graphic designing of advertisements, presentations, public speaker and public relations including media. 8. Procurement. Store room controls, supplier account controls, orders, deliveries, supplier scouting. 9. Cost control of all departments

10. Basic accounting – Creditors, Debtors, Invoicing, Credit notes, Inventory – Pastel accounting. 11. Basic payroll – Pastel payroll.

12. Management experience in all departments including, kitchen, restaurant, conference, reception, housekeeping. 13. Health & Safety

14. Security

15. Daily, weekly and monthly meetings with Directors, EXCO, Department managers and staff for clear communication, verbally, written, memo’s, agendas, video calls and minutes of meetings. August 2021 – Current

Pregnancy and Maternity

April 2020 – July 2021

Chef and Sales/Marketing Manager – The Food Works – Centurion, Gauteng Cooking of Frozen Home Made Meals. Internal and external sales. Social media marketing. Digital Marketing. June 2018 – March 2020

Conference and Functions Manager – Leriba Hotel – 5* - Centurion, Gauteng Reason for leaving: Retrenchment

Full Management of Guest satisfaction and complaints, conference and functions reservations and conference, functions and hotel coordination, liaising with banqueting, restaurant, kitchen and reception departments for a 5* Guest conference experience, staff training, development and management, implementation, training and adherence of policies and procedures, maintaining and enhancement of hotel image and reputation, debtors and creditors account management,

Supplier relations.

Computer programs and applications include: Opera, Microsoft June 2017 - January 2018

General Manager - Boegoeberg dam Holiday Resort - Groblershoop – Northern Cape Reason for leaving: Relocated to Johannesburg

Full management of Guest satisfaction and complaints, housekeeping, front office, reservations, staff training, development and management, roster management, staff wages, stock control, implementation, training and adherence of policies and procedures, maintaining and enhancement of resort image and reputation. Computer programs and applications include: IQ Retail Feb 2016 - May 2017

Lecturer - City & Guilds - Silver Spoon Hospitality Academy -Windhoek - Namibia Assessor, Facilitator, Moderator

Reason for leaving: Relocated to South Africa

As Silver Spoon Hospitality Academy was only established in February 2016, with no prior learning material, methods or assessments, I had the sole responsibility of creating the training schedule, matrix, candidate theory and practical assessment record, knowledge questioners, assignments, projects, excursions, intern placements, score card and facilitation of 8066-01 & 02 (Food and Beverage service skills, Certificate and Diploma of City & Guilds). Chef MLK School of cooking, Chef Martin Kobald of South Africa, is the affiliate of Silver Spoon Hospitality Academy with which I worked hand in hand to achieve the above.

Within the first 10 months of business, I incorporated, acquired and trained the community project of GIZ.

(Deutsche Gesellschaft fur Internationale Zusammenarbeit – in English: The German Corporation for International Cooperation).

The further training and education of previously disadvantaged young ladies, through the NFA girls soccer

(Namibian Football Association). And furthered our business partnership to incorporate 12 of the NFA girls soccer students for the full time, 12 month, Food and Beverage Diploma course. Nov 2014 - Jan 2016

Front Office Agent - TheWestcliff Hotel - Four Seasons Hotel Group - 5* - Westcliff Johannesburg Reason for leaving: Married to Namibian citizen and relocation to Namibia I am privileged and proud to have been a part of the opening team for the first Four Seasons hotel in South Africa. Full front office functions and responsibilities, checking in and out of Guests, invoice and account management, Customer service and guest complaints, switchboard, reservations - staff training and development - OPERA - Myfork - Hotsos – Lotus.

Sept 2013 - Oct 2014

Assistant General Manager and F&B manager - The Winston hotel - 5* - Sandton Johannesburg Reason for leaving: Career enhancement

Full management of guest satisfaction and complaints, food and beverage - restaurant, housekeeping, kitchen, front office, reservations, staff training, development and management, roster management, banqueting, conferencing and events, stock control, implementation, training and adherence of policies and procedures, maintaining and enhancement of hotel image and reputation.

Computer programs and applications include: Apex, Plus Point, Nights Bridge, editing and maintaining website, Expedia, Booking.com, Agoda, Trip Advisor and full Windows functions.

Jan 2013 - Sept2013

General Manager – Protea Ridge Guest Lodge - 5* - North Riding Johannesburg Reason for leaving: Company was experiencing financial difficulties Full management of guest satisfaction and complaints, food and beverage, housekeeping, kitchen, front office, reservations, staff training, development and management, roster management, staff wages, control of cash book and payments of suppliers, stock control, implementation, training and adherence of policies and procedures, maintaining and enhancement of lodge image and reputation, internal and external marketing and sales executive. Computer programs and applications include: Nights Bridge, Expedia, Booking.com, Agoda Aug 2011 - Oct 2012

Personal Assistant/Junior Accountant to CEO - Arcay Corporate Communications – Sandton Johannesburg Reason for leaving: Return to Hospitality Industry All Personal Assistant duties and functions. Junior accounting functions such as journal entries, payroll, cash book, supplier payments, purchase orders, invoicing, age analysis debtors, creditors, bank recon Computer programs: Pastel accounting and Pastel payroll. Oct 2008 - Aug 2011

Personal Assistant/Junior Accountant to Director - Vermont Leathercraft - Randburg Johannesburg Reason for leaving: Company was experiencing financial difficulties Personal Assistant duties and functions. Junior accounting functions such as journal entries, payroll, cash book, supplier payments, purchase orders, invoicing, age analysis debtors, creditors, bank recon Computer programs: Pastel accounting

Feb 2007 - Oct 2008

Receptionist - City Lodge Group - 3* - Cape Town

Reason for leaving: Job promotion to Reservations Manager in Johannesburg Full front of house functions and duties, guest satisfaction and complaints, reservations, switchboard Computer programs: Hogatex, Amadeus

Reservations Manager – City Lodge Group - 3* - Midrand Johannesburg Reason for leaving - Career enhancement

Management and implementation of reservations and hotel occupancy, liaising with all travel agents, operators, companies and individual guests.

Computer programs: Hogatex, Amadeus

Nov 2003 - Feb 2007

Front Office Manager - Rob Roy Hotel - 3* - Durban Reason for leaving: Hotel closed down

Full front of house functions, duties and management, guest satisfaction and complaints, reservations, switchboard, staff training, development and management, roster management, duty manager responsibilities and cash ups, banqueting and events, night auditor

Computer programs: The Host, Man3000

Jan 2001 - Aug 2003

Travelled through England working in the Hospitality industry as, housekeeping, waitress, bar lady, receptionist. Jan 2000 - Jan 2001 : Head Cashier - Mr Price Durban Jan 1999 - Jan 2000 : Spur Waiter

References

Leriba Hotel

Leandri Welgemoed

Human Resource Manager

072-***-****

Lizelle Schoeman

(Also reference for The Food

Works)

Conference Manager

082-***-****

Silver Spoon Hospitality Academy

Tom Mutavdzic