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Customer Service, Retail, Quality Manager, Team Buillder

St. Augustine, FL
September 19, 2022

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Rita Wyckoff

* ******* ***** **. *********, FL **086 615-***-****


Seeking a position that will challenge me to utilize my knowledge, experience, technical training and leadership skills to contribute to the efficiency of the company by encouraging and expecting the creative involvement of every team player. By listening to our customer I pride myself on responding to customer inquiries, continually improving processes, product and services by meeting their needs both internally and externally.


A team player who brings a strong diverse background in manufacturing, production, warehousing and quality along with excellent problem solving skills and strong communication skills.

Hard working, dedicated, dependable, empathetic, responsible, motivated, with strong leadership skills, problem solving, technical training, are just a few words associated with my performance.


·Milledgeville High School, Milledgeville, IL

·Graduate May 1974


January 2022 - Present

Winn Dixie

·Pharmacy Technician Apprenticeship

May 2020 - January 2022


·Have received my Florida Insurance Licensing

Jan 2017 - May 2020

Shipping - Receiving US Smokeless Tobacco Nashville, TN

·Offload / Onload Trucks

·Pull product for shipping

·Stock inventory into warehouse and various departments

Jan 2014 - Jan 2017

Quality Inspector Schrader Electronics Springfield, TN

·Receiving Inspection

·Production Quality Coordinator

·Production Potting Operator / Line Assembly

Sept 2013 - Jan 2014

Stand Up Lift Operator Macy's Logistics Distribution Portland, TN

·Stand Up Lift Operator - 12 hour shift

·Packer when needed

Aug 2012 - Sept 2013

Support Specialist Michael's Madison, TN

·Balance Registers Bank Deposits

·Replenishment Team unload truck restock inventory Implement price changes

Feb 2010 - Dec 2013

Reverse Mortgage Specialist MetLife Bank Nashville, TN

·Develop B2B Relationships

·Educate Realtors/Builders/Financial Planners/Bankers

·Originate Reverse Mortgages

Jan 2007 - Feb 2010

Senior Loan Officer Countrywide Home Loans Nashville, TN

·Develop B2B with Realtors / Builders

·Originate Mortgages

May 1997 - Oct 2006

Senior Loan Officer SouthTrust Mortgage Port Charlotte, FL

·Educate bank personnel of current mortgage products

·Maintain high levels of customer satisfaction

·Originate mortgages

·Achieve Presidents Club all 9 years by reaching production goals

Sept 1994 - April 1997

Sales / Finance Fendick CPDJE Automotive Arcadia, FL

·Obtain financing for customers

·Assist with Sales when needed

Aug 1991 - May 1994

Finance & Insurance Manager Smail Family of Dealerships Greensburg, PA

·Obtain financing for customers

·Sell extended warranties & GAP Insurance

Oct 1977 - April 1989

SPC Coordinator / Quality Manager Borg Warner Automotive Dixon, IL

·Started out as an assembler

·Promoted to a material handler for 3rd shift

·Moved into stamping department

·Moved into Injection Molding as a Set-Up person;

In an effort to learn every aspect of the manufacturing process; I went to the stockroom,

which included shipping & receiving

·Earned my fork truck & stand up lift truck license

SPC was introduced and I was awarded the position of SPC Coordinator, reporting directly

to the Quality Manager.

In this role I worked hand in hand with the assemblers, supervisors, quality inspectors and vendors/suppliers.

I had a major role with creating a TEAM training program for both internal teams and the


Was asked to transfer to the Blytheville, AR plant as SPC Coordinator/QC Manager

·implement continuous improvement processes & procedures

·coordinate evaluations, reports

·implement corrective action for customer returned goods


·Available upon request

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