Call Center Tourism

UNIT *** TOWER *, GRACE

RESIDENCE, CAYETANO BOULEVARD,

BRGGY USUSAN, 1630 TAGUIG CITY,

NCR

091********

*************@*****.***

S U M M A R Y O F Q U A L I F I C A T I O N S :

Can speak proficient English

Computer literate (MS Word, Excel,

and PowerPoint)

Trustworthy

Hardworking

Willing to undergo training

Quick Learner

Can work under pressure

BERNADETTE JARADAL

OCCIANO

W O R K E X P E R I E N C E :

Handle40+ customer interactions per day, giving detailed, and polite service to ensure customer retention and satisfaction. Memorized all the tools that we're using for assisting the customer such as the website, company tools/guide, and Amadeus wherein we book a flight for the pax.

Can answer what the pax is asking or what's there inquiry Trained as a commercial agent and redemption agent Collecting all the information of the pax before assisting them or asking a probing question first.

TELEPERFORMANCE (CALL CENTER) TAGUIG CITY

ACCOUNT: SINGAPORE AIRLINES

NOV. 23, 2021 - JULY 01, 2022

C A R E E R O B J E C T I V E S :

To render my utmost service and knowledge in the development of the client as well as to enhance my skills.

S E M I N A R S / T R A I N I N G A T T E N T E D : Singapore Airlines Redemption Training and Nesting Building the Next normal: Maintaining the continuity of tourism Businesses and total quality Management

Career orientation webinar and lecture series

KINTAL: Creating Leadership that mark

Teleperformance Building, Mckinely West, Taguig CIty May 11, 2022

Via Virtual Platform

September 11, 2021

USANT FB-Live

March 09, 2021

DFH-AVR, USANT

July 28, 2019

R E F E R E N C E S :

Mr. Brian Prambita

Team Leader

Teleperformance

092*********

P E R S O N A L I N F O R M A T I O N :

DATE OF BIRTH : September 05, 2002

AGE : 20

Civil Status : Single

Citizenship : Filipino

Mr. Peter Prestoza

Team Leader

Teleperformance

097********

E D U C A T I O N A T T A I N M E N T :

COLLEGE CAMARINES SUR POLYTECHNIC COLLEGES

San Miguel, Nabua, Cam. Sur

BS in Tourism Management

SENIOR HS UNIVERSITY OF SAINT ANTHONY

San Miguel, Iriga City

STEM

Graduate: 2021

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