Security Officer Customer Service

SERRENA TAYLOR

*** ******** ****** ***.***, SAN FRANCISCO, CA 94103 H: 415-***-**** ***.************@*****.*** SUMMARY

Personal Statement My objective is to attain employment and secure a full time position. I would like to learn all that I can and use the acquired knowledge to become more of an asset to my employer. I am a dedicated Security Officer with more than 5 years experience. Extensive skills in Customer Service, Communication and Problem Solving. I am self motivated and I will take the initiative required to get the job done to the satisfaction of both the client and my employer. SKILLS

Client-focused

Quick learner

Computer proficient

Excel in Customer Service and

Crisis Prevention and

Deescalation

First Aid, CPR, AED Certified

Proficiency in use of C-CURE

Badging and Lenel Monitoring

Systems

EXPERIENCE

06/05/2021-06/05/2022

Securitas Tech Site Security

Monitored CCTV, Access Control, Reception, Customer Service,Conducted hourly patrols of assigned floors

12/2019 to 05/2021

On Lok Security Guard

Monitored CCTV, Access Control Conducted hourly patrols of premises, Reception, confirmation of visiting families, physicians and vendors, routing incoming calls via switchboard.

04/2017 to 10/2017 Health Care Security Officer GSOC Securitas Security Services USA Oakland, CA

Effectively controlled the release of proprietary and confidential information for general client lists

Provided onsite training

Provided Reception Services ie: Reception, routing and monitoring of incoming calls via switchboard

Monitored CCTV and data received from alarm sensitive areas of medical facility. Acknowledged alarms and dispatched officers to investigate alarm alerts, assistance calls and employee/ customer escorts to specific areas of the site where employee access was monitored and/or controlled Assisted client customers and visitors with facility location and parking advisory 08/2015 to 03/2016 Security Officer

Healthcare, ALLIED BARTON SECURITY SERVICES SAN JOSE, CA Responsible for the safety of staff, patients and visitors of San Mateo Medical Center Ensured a safe environment by making constant patrols and communicating with the staff at assigned post. Used effective communication with patients and visitors to ensure that the policies and procedures of San Mateo Medical and its staff were respected and adhered to.

08/2014 to 05/2015 SECURITY GUARD, AT&T PARK PLAZA SAN FRANCISCO, CA Performed property and body searches to ensure the safety of staff and guests at AT&PARK.

Ensured the safety of guests and staff by conducting constant patrols and serving as a visual deterrant to any potential breech of park rules and regulations.

I used effective communication to problem solve and prevent the potential harm of staff and/or guests.

03/2013 to 04/2013 SECURITY GUARD, PRESTIGE SECURITY PLEASANTON, CA Maintained the security of the tenants and guests of Bethel Towers Retirement Center by monitoring all entrances and exits via CCTV and electronically controlled gates and doors.

I conducted hourly foot patrols; floor by floor and door by door to ensure that tenants were safe and that any hazards or potential hazards were noted, secured, and reported.

02/2013 to Current EVENT SECURITY, NES WEST ROCKLIN, CA I conducted both body and property searches at exterior and interior entrances/exits as assigned.

I maintained access control by securing assigned zone and assuring that the public did not breech the safety and privacy of the client/clients. Ensured the safety of the public by securing potentially hazardous areas by serving as a visual deterrent.

Used effective communication when vocalising instructions. EDUCATION AND TRAINING

Jun-1995 HIGH SCHOOL DIPLOMA

WYANDOTT HIGH SCHOOL KANSAS

I have a basic High School education. I attended the Laney College Culinary Arts Program briefly before moving out of the area. I have over 15 years of Customer Service experience and I am experienced in almost every area of Security.

REFERENCES

References References References available on request. I am a registered Security Guard with California BSIS, License #1803861

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