Customer Support Security Associate
Resume:
Muhammad Usman Siddiqui
Karachi, Pakistan
*********************@*****.***
To,
The Manager Human Resource
Subject: Job Application
Dear Sir/Madam,
It is with great interest that I am applying for a position with your esteemed and well-reputed organization.
I possess about 12 years of national & foreign professional work experience over different law Enforcement agencies, International Airports, safe & smart cities, (Bus Rapid Transit System) BRTS mass transit system, Government and Private Sector projects while performing multi-tasking roles in the field of IT / Data / NOC / Telecommunication and Wireless Networks involving CCTV Security & Surveillance / Access Control / ELV Systems, Satellite / VSAT Networks, Terrestrial Wireless Networks using data, voice and video application, security systems at Project management & Pre-Sales Engineering levels which include workings listed below:
-Network / Project Engineer (Project Management) - GCS Pvt Ltd (Pakistan)
-System Engineer - T.M. Textilhandels GmbH Dietzenbach, Hesse (Germany)
-Technical Support Engineer (Satellite/VSAT/RF NOC) - NYNEX Satellite GmbH Darmstadt (Germany)
-RF Uplink / Satellite Engineer (RF Uplink NOC) - ARY Digital Satellite Network Worldwide (Pakistan)
-System Support Engineer (Satellite/VSAT/RF NOC) - COMSTAR, Information Systems Associates (Pakistan)
-Engineer (Satellite Department) - JAAG Broadcasting Systems SAMAA, CNBC (Pakistan)
-Engineer (Transmission Planning Department) - NOKIA SIEMENS NETWORKS (Pakistan)
In review of your company objectives and possible openings, I believe that my experience is in perfect line with your current needs. If your team is looking for a responsible, result oriented professional with a solid performance track. I would be interested in speaking with you to discuss the value that my strengths and experience can bring to your search. I would like to make a substantial contribution using my skills to the overall success and profitability of your department. I believe that my graduation in Engineering, theoretical and project-oriented work exposure at advance level courses along with my working experiences in specialized IT, Telecommunication & Networking industries holding professional certifications shall be a definite asset for your team.
I would be thankful for the opportunity to discuss your needs and objectives with you. A working Platform at your organization is surely a lifetime experience for a Professional.
I can be reached in confidence and look forward to hearing from you.
Sincerely yours,
Muhammad Usman Siddiqui
Muhammad Usman Siddiqui
Project Management Project Engineering & Pre / Post Sales Services
IT / Telecommunication / DATA Networks Technical / Customer Support CCTV Security & surveillance Access Control ELV Systems RF Uplink Satellite / VSAT NOC RF Transmission & Planning
Personal Information
Mobile: +92-336*******
E-mail: *********************@*****.***
Current Location: Karachi, Pakistan.
Marital Status: Married
Career Objective:
To enhance substantially more in-depth knowledge of the major field of study, including deeper insight into modern research and development work.
Executive Summary:
I possess about 12 years of national & foreign professional work experience over different law Enforcement agencies, International Airports, safe & smart cities, (Bus Rapid Transit System) BRTS mass transit system, Government and Private Sector projects while performing multi-tasking roles in the field of IT / Data / Telecommunication and Wireless Networks involving CCTV Security & Surveillance / Access Control / ELV Systems, Satellite / VSAT (iDirect) Networks, Terrestrial Wireless Networks using data, voice and video application, security systems at Project management & Pre-Sales Engineering levels.
Academic Qualifications:
Post Graduate Advance Learning Studies & Research Projects:
Darmstadt University of Applied Sciences / Technische Universität Darmstadt, Institute for Microwave Engineering & Photonics - Germany
“Analysis of Dynamic Properties of Steerable Liquid Crystal (LC) Antenna (GEO Orbit Ka-Band) Arrays. The project funded by German AeroSpace Center (DLR) and Airbus Group inside LISA-ES group (LightWeight Inter Satellite Antenna-Electronic Steering)”
Bachelor of Science in Electronics Engineering (Batch 2005-2008)
SIR SYED University of Engineering & Technology Karachi - Pakistan
Summary of Skills / Area(s) of Expertise & Knowledge:
●Project Management / Equipment Compliance / Pre-Sales
●Technical Documentations / Bid documentations / Team Management / Survey Management
●Installation / commissioning / Testing / Integration / Troubleshooting / Design / Implementation Network Operations Center (NOC), VSAT, RF, Satellite, ISP, Satcom. Data Center.
●CCTV, Security and surveillance / Access Control / ELV products
●IT / Desktop / Technical / System User and Customer Support
●Microsoft Windows OS & MS Office platforms, MS Outlook Configuration, MS Visio
●PC/Laptop Hardware & Software installations / LAN / WAN troubleshooting / Maintenance
●Linux operating system (Basic operation) / Firewalls Management / Servers Management
●OTRS, Back Office (Customer Support Ticketing tools)
●EDRAW / AutoCAD
Professional Experience (s):
oGCS Pvt Ltd (Jan 2020 – Present)
Network / Project Engineer – Central Command & Control NOC Department:
●Working experience over different law Enforcement agencies, International Airports, safe & smart cities, (Bus Rapid Transit System) BRTS mass transit system, Government and Private Sector projects while performing mentioned below multitasking roles:
Project Engineering Role:
●Preparing, scheduling, coordinating, and monitoring assigned engineering projects.
●Formulating project parameters and assigning responsibilities to the most capable employees and monitoring the project team.
●Interacting with clients, interpreting their needs and requirements, and representing them in the field.
●Performing quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.
●Cooperating and communicating with the Project Manager and other project participants and collaborating with Senior Engineers to create more efficient project methods and to maintain the project's profitability.
●Reviewing the engineering tasks and initiating the necessary corrective actions.
●Developing specifications for the project's needed equipment.
●Creating frameworks to measure the project's metrics and data collection.
●Establishing field test methods and methods for monitoring the quality of those tests.
●Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications.
●performing calculations, writing specifications, preparing bids, reviewing equipment proposals and evaluating or selecting equipment and preparing various lists, such as equipment and materials lists, and creating drawings such as control room, data center, electrical, piping and instrumentation diagrams, physical layouts and other drawings used in network designing.
●Develop professional relationships with the client by demonstrating an understanding of their business and their technology requirements and achieving reliable, timely and high-quality delivery.
Pre-Sales Engineering Role:
●Prepare projects reports, documentation, manuals, drawings, quotes, proposals, work plan and all necessary documents for tenders.
●Doing Survey, cable layout, LLD, preparing project BOQ, cost calculations, specifications, and design drawings as per requirement of client and site survey & then making final business proposal for a client.
●Continuous research of new products and making sessions to train technical staff.
●Creating and delivering technical product and solution demonstrations, presentations, and network designs to our prospects/customers.
●Participating in technical pre-sales consultations/discussions and/or product capability assessments with potential customers & documenting customer requirements and & proposing a unified solution. Attending site and head office progress meetings.
●Responding to technical solicitations such as RFIs/RFPs, creating and maintaining technical documents aimed towards relaying solutions.
●Creating formal relationships with key decision makers within channel partners, integrators and end user organizations.
CCTV Security & Surveillance Role:
●Experience of working over different CCTV Security & Surveillance System projects involving Facial Recognition, facial detection, heat/temperature sensing, metal detection, walk through gates, X-Ray, ANPR, access control scanners & devices.
●Providing CCTV Security & Surveillance System and associated telecom/networking infrastructure designs and specifications to relevant National and International Standards.
●Act as professional CCTV Security & Surveillance technical liaison with the implementation team.
●Preparing high level and detailed design technical documentation, including drawing review, development and construction documentation.
●Supporting Design Team in understanding the technical risks, dependencies and issues that exist and be able to quantify these and the impact that they may have on the project in a concise legible reporting format.
●Ensuring all equipment compliance issues with recommended resolution options.
●Meet and discuss with client, end users and other stakeholders, on the CCTV Security & Surveillance and associated networking infrastructure for the project design.
●Research and disseminate knowledge of existing, new and proposed products and services available within the CCTV Security & Surveillance market place.
●Reviewing designs by suppliers and vendors.
●Attending site and head office progress meetings
●Surveying and obtaining information from sites and other systems
●Follow up the complaints from customers and take quick action for the emergency cases.
●Executes and follows up the required corrective maintenance process according to customer complaints until the problems are solved.
●Reports the results of preventive maintenance and corrective maintenance processes to the project manager.
●Providing internal communication with the controlling room to ensure that all cameras are working properly & external communication with relevant agencies on CCTV Security & Surveillance matters.
●Ensuring that CCTV control rooms are managed and that technical equipment there and elsewhere is properly maintained, supplies, services, repairs and maintenance are purchased.
●Commissioning, Integration, testing & troubleshooting of IP cameras with DVR and NVR.
●Responsible for configuration and required modification (add/remove/disable camera- from the client) of IP Cameras (Hikvision, Dahua Technology, SONY, Bosch, Tanz, Arlotto, Avigilon) both Fix and PTZ, Tilt, Zoom for City Wide Network Surveillance.
●Installing and managing Milestone Software for viewing and Operating IP cameras.
●Responsible for checking the cameras status to ensure that all cameras are clean from dust and dirt, working properly, keep recording data without any stopping, connected to the system and identify on the application used (Milestone) or any application used.
●Responsible for solving any problems that appear during monitoring CCTV cameras Security & Surveillance devices and sends the on-site team to check and repair if necessary.
●Join training sessions and certified courses programs from different vendors of their latest products and train technical staff when needed.
●Centralized monitoring of network and equipment using different monitoring tools i.e., Solar winds, Host monitor and PRTG.
●Experience of working over Linux OS and Windows Server and Client OS.
●Experience of working over servers (IBM, Dell).
●Configuring standard RAID Levels i.e., RAID 0, RAID 1, and RAID 5.
●Installation, configuration, and maintenance of Surveillance VMS Milestone.
●Join training sessions and certified courses programs from different vendors of their latest products and train technical staff when needed.
oT.M. Textilhandels GmbH - Dietzenbach, Hesse Germany (Jan 2016- Dec 2019)
System Engineer – IT Operations Department:
●Managing, maintaining and configuring hardware, software components, CCTV Security Network with the help of LAN, WAN Technologies. Telecommunication and network devices.
●Users and systems (1st/2nd level support) including printer and communication devices.
●Customer inquiries in the ticket system and on the phone, analyze them and contribute to the solution
●Designing system configuration, testing networking software, computer hardware, and operating system. Defining, documenting and enforcing system standards.
●Installing, configuring and supporting network equipment including routers, servers, switches and firewalls.
●Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacement of faulty network hardware components when required.
●Experience of Network Planning, Implementing, Configuring, Troubleshooting and Testing of networking systems and components.
●Prepare status reports and upkeeps of scheduled routine system maintenance.
●Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades of network equipment to the latest firmware releases and collaborating with network architects on network optimization.
●Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
●Procuring network equipment to maximize network efficiency and security
●Secure network systems by establishing and enforcing policies, and defining and monitoring access.
oNYNEX Satellite GmbH – Darmstadt, Germany (Nov 2013 – Dec 2015)
Technical Support Engineer – Satellite NOC Department:
●Planning, implementation, maintenance and operation of satellite-based networks, troubleshooting with customers over Middle, Europe, UK, Asia, Africa.
●Dealing with iDirect Technologies Evolution DVB-S2 platform over C, KU and KA Bands covering SES NSS12 KU, Eutelsat 21A KU, SES NSS12 C, Hylas2, Hylas2 KA bands.
●High-speed intranet and Internet data access coverage over Middle, Europe, UK, Asia, and Africa.
●Teleport Operation from Frankfurt, Africa, London, Cyprus.
●Maritime Satellite internet Services
●24/7 state-of-the art Network support to ensure SLA with customers.
●Proactive tracking and regular checking of network components, network security, network bandwidth utilization, network connectivity, network performance and reliability.
●Experience in designing and installation of communications networks carrying data, voice, and video.
●Handle commissioning, testing, troubleshooting and preventive maintenance of customer equipment.
●Monitors remote sites and conducts remote testing prior to deployment of field engineers on site.
●Generate reports including BW utilization, trouble report, equipment status and other service interrupting matters.
●Worked on different iDirect Satellite routers (3000 series & 5000 series) and L-Band Satellite modems (Datum Systems, Linksat, Radyne) for SCPC links.
●Handle onsite and in-house installation of 1.2m, 1.8m, 2.4m, 3.8m & 4.8m Satellite Antennas over C-Band & KU-Band on remote sides for voice and data, assembling of outdoor and indoor unit, orientation, cabling, and CW / 1dB compression, Bandwidth utilization and speed testings.
oARY Digital Satellite Network (May 2012 – September 2013)
RF Uplink / Satellite Engineer - RF Uplink NOC Department:
●Determines technical standards & specifications for wireless & satellite data communication systems.
●Providing assistance for overall Design and deployment of RF network, broadcast analysis, optimal site selections to meet coverage and capacity requirements, link budget analysis, site acquisition support, In-building design/RF troubleshooting and problem resolution.
●Involved in the Spectrum management of RF Equipments and all aspects of Frequency Planning for new and existing sites.
●Tracing, testing and technical support for the implementation of new Hardware and Software.
●Provides support and technical assistance necessary to address customer issues and all aspects of RF Engineering for DSNGs Network also.
●Installation of VSAT terminals and alignment for up-linking and down-linking from different satellites over C and KU Bands (Intelsat, Arabsat, Asiasat 3S, Paksat 1R, Eutelsat, Turksat, NSS-12, Nilesat).
●Installation, commissioning testing, maintenance and troubleshooting of CATV systems on Coaxial cables and parabolic / offset antennas.
●Receive live feeds from DSNG vehicles (iNetVU) and different other Satellites around the globe.
●Installation and configuration of different equipments and devices like ODU, antenna HPA, Spectrum Analyzer, DVB / DVB-S2 HD Receivers (Star Track, TECHNOSAT, HUMAX), Encoder (Tandberg), Decoder, Controllers (iNetVU) and IRD (Tandberg, Scopus) etc.
oCOMSTAR, Information Systems Associates LTD (September 2009 to May 2012)
System Support Engineer - VSAT (iDirect) NOC Network Operations Center:
●Monitoring the entire VSAT iDirect network on C & KU Bands throughout the country and providing (365/24/7) live support to the national / international clients, coordinating with satellite vendors and clients.
●Working experience over iDirect Technologies platform and iDirect NMS upgrades.
●Involved with Satellite operators in managing various RF level troubleshooting at iDirect 5IF HUB site for the solutions.
●Tx/RX and RX Infinity iDirect Iine cards and inroutes management at iDirect 5IF HUB.
●Worked on C-band and Ku-band using various satellites i.e., WorldSat NSS-11 (SES New Skies), PakSAT and ChinaStar-1
●Carrier testing activities using Spectrum Analyzer Rohde & Schwarz FS300.
●Configuration, Monitoring & management of network using SolarWinds ipMonitor 9.0.
●Involved with Customer Support for providing solutions regarding RF links.
●Conduct link budgeting and designing of VSAT network prior to installation and commissioning.
●Proactive tracking and regular checking of network components, network security, network bandwidth utilization, network connectivity, network performance and reliability.
●Experience in designing and installation of communications networks carrying data, voice, and video.
●Handle commissioning, testing, troubleshooting and preventive maintenance of customer equipment.
●Monitors remote sites and conducts remote testing prior to deployment of field engineers on site.
●Generate reports including BW utilization, trouble report, equipment status and other service interrupting matters.
●Ensure that all Installation and Maintenance activities are within standards and complies with the prescribed schedules.
●Evaluate and approve various wireless and satellite data equipment and their accessories that are useful and enhance the service.
●Implement wireless and satellite data communications projects.
●Responsible for technical escalations in respect to software and hardware failures to the supplier.
●Configuring CISCO products (Cisco Routers 871 & 1751 Cisco Switch 2950 G-48) Juniper security devices (SSG-5& NetScreen-5GT) and SIEMENS Gigaset Router support.
●Perform installation, configuration and commissioning of countrywide networks using iDirect VSAT and SCPC VSAT equipment for providing different connectivity solutions.
●Worked on different iDirect Satellite routers (3000 series & 5000 series) and L-Band Satellite modems (Datum Systems, Linksat, Radyne) for SCPC links.
●Handle onsite and in-house installation of 1.2m, 1.8m, 2.4m, 3.8m & 4.8m Satellite Antennas over C-Band & KU-Band on remote sides for voice and data, assembling of outdoor and indoor unit, orientation, cabling, and CW / 1dB compression testing.
●Conduct technical site surveys for iDirect & SCPC clients.
●Configure routers and other communication / network devices and integrate to VSAT System.
●Proxy server and Email servers’ support.
●Employees email accounts management using Qmail Admin.
oSAMAA Television JAAG BROADCASTING SYSTEMS (March 2009-October 2009)
Satellite Transmission Department - (Trainee Engineer):
●Optimization & maintenance of RF links over Satellite and TV stations with best transmission quality.
●Monitor uplink and downlink quality by various RF testing equipment.
●Receive live feeds from DSNG and different other Satellites.
●Installation, commissioning testing, maintenance and troubleshooting of CATV systems on Coaxial cables and parabolic / offset antennas.
●Worked on different equipment and devices like ODU, antenna HPA, Spectrum Analyzer, Digital Receivers, and IRDs etc.
oNokia Siemens Networks (NSN) Pakistan (Jan 2009-March 2009)
RF Transmission Planning Department - (Trainee Engineer):
●Assist in Nominal Planning, TSS and LoS report writing. Carried out Line of Sight (LOS) of different sites, creating link budgets, working on Transmission Access Database.
●RF Planning of GSM 900 sites for province and road sites including nominal site planning, BSC and BTS, site search area definition and site survey.
●Performed technical site surveys in South Region to plan the new BTS sites with towers/poles/wall mount solutions and recommending the tower location, tower height, antenna type, antenna direction. Tools used were MapInfo v7.5 and Path loss 4.0.
Technical Courses and Certifications:
●Project Management
●HIKVISION Certified Security Associate
●HIKVISION Mobile & Intelligent Traffic Products & Software
●Juniper Networks Certified Internet Associate, Enterprise Routing
●Juniper Networks Certified Internet Specialist, Enterprise Routing
●Juniper Networks Certified Internet Associate, Enterprise Switching
●Juniper Networks Certified Internet Associate, JUNOS
●Juniper Networks Certified Internet Specialist, Security
●CCNA (Cisco Networks Associate)
●AutoCAD Certified
Languages:
●English
●Deutsch (German)
●Urdu
●Arabic
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