Customer Service Representative

Nabila najeeb

**** ****** ******. ******,** ***** 773-***-**** adslzz@r.postjobfree.com

OBJECTIVE

Seeking a phlebotomy technician role, which allows for an opportunity to develop new skills and provide exceptional customer service.

WORK

EXPERIENCE

regal store June 2016- December 2019 Cashier

● Handle all monetary transactions during assigned shift, while ensuring reports match cash drawer

● Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Adaa Boutique, Chicago, IL September 2011- June 2016 Customer Service Representative

● Act as a “sales representative” for the clothing store

● Prioritize and juggle dozens of simultaneous responsibilities

● Operated computer/cash register and enthusiastically accepted payments from customers

● Built long-lasting relationship, trust, and loyalty with each customer by providing outstanding customer service

● Recognized for excellence in customer service

●Handle 15+ calls daily, with duties including new customer, retrieving customer Order, presenting relevant product information, and Cancelling the Customer order.

●Take the Order over the phone.

Chuck E Cheese’s, Skokie, IL September 2014- April 2015

Cast Member / Cashier

● Operated computer/cash register and enthusiastically accepted payments from customers

● Performed cash management, customer service, and equipment maintenance

● Assisted customers with any complaints

● Cited for excellence in teamwork and customer service

Stephen Tyng Mather High School Graduated June 2014 High School Diploma / GPA 3.6 out of 4.0

Phlebotomist Technician Certificate . May 2019

●Certificate from National College Health

●Skilled and precise in performing venipunctures and capillary punctureR

●Discarded hemolyzed specimens developed familiarity with sample manager machine.

●Collecting and preparing and storing blood samples

●Expert at verifying medical records

●Knowledge of Medical Terminology

●Patient and donor care

●Quality Assurance & Control

●Performed bleeding time

Phlebotomist license Pending September 2021

●845 butterfly blood draws

●2000 blood vacutainer

work experience

6374 n Lincoln

●Labcorp.

Start January 2017

End February 2020

●Nicl lab 2020

Start February 2020

Still working.

National health College.

Start 2017 January

End 2017 August.

●5 years phlebotomy experience with clinical

●Work with Nicl lab

●Star february 2020 till now

●Performed over 3000 venipuncture procedures

●Performed over 800 out-patient venipuncture procedures

●Executed accuracy in patient identification

●Venipuncture with a 16 gauge needle

Skill

●Venipuncture

●Lab testing

●Team player

●Specimen preparation

●Patient notification

●Organized

●Dedicated

●Work different nursing home

●

BLS CPR/AED MAY2018

Skill

●Personal and friendly

●Customer oriented

●Skills in Patient relations

●Exceptional Organization

●Human and respectful

●Calm under pressure

●Focus on consistent quality care

●Strong interpectful

●Respect the patient

Certifications

●CPR

●BLS AHA CPR/AED

DeVry University, Chicago, IL Expected June 2021 Bachelor of Science in Business

Pharmacy Technician Board Certification.. April 2021

LICENSES & CERTIFICATIONS State of Illinois Pharmacy Technician License Expires 2021

EDUCATION Chicago ORT Technical Institute Expected June 2021 Pharmacy Technician Certificate Program

Relevant

COURSEWORK

● Communications & Customer Relations

● Medical Terminology

Pharmacy Calculations

● Pharmacy Administration & And Billing

SKILLS

● Pharmacology I

● Pharmacology I

● Pharmacology II

● Pharmacology II

SK

Languages: Fluent English and Urdu punjabi

Interpersonal: Excellent oral and written communication skills, positive go-getter attitude, great team player

Computer: Microsoft Office- Word, Excel

Contact this candidate