María Elena Quintero

971-***-**** adslzq@r.postjobfree.com

After working in temporary positions for the last four years, I am now looking for a full-time opportunity to stay and grow with one company. I have thoroughly enjoyed contract work but find that it is no longer a viable option for me. I possess over 25 years of excellent administrative experience, I am bilingual in Spanish & English, both written and oral. I am proficient in the following: MS Office, SharePoint, Google Applications, Zoom, ADP - WFN, and Lever (ATS).

Experience

Galf Foundation (DHS OHA) March 2022 to June 2022

Resiliency Data Coordination Center

Data Specialist

Data collection, Microsoft Excel

Google searching, google maps

Microsoft Word.

Phone Outreach, Communication software, Internet survey.

Team communication was through Microsoft teams and outlook

Time tracking is done via shifts apps and Microsoft teams

Galf Foundation (OHS CRRU) July 2021 to October 2021

Administrative Specialist II

Assist with onboarding, which includes requesting tickets, interacting with new hires, and technical support.

Scheduling meetings, translating, note taker, maintaining the calendar, assisting with orientation presentations, and making sure every new employee gets their equipment and ID number.

Effective written and verbal communication skills.

Experience managing multiple conflicting priorities and providing solutions that support program area time frames and work processes.

Active listening, excellent customer service skills, and ability to give calm and thoughtful responses to stressed or frustrated team members and internal/external customers.

Preference may be given to candidates who have experience supporting remote users.

Morrison Child and Family Services September 2019 to September 2020

Administrative Assistant Bilingual

Open and closed the clinic, answer multi-phone lines, greet clients, translate for non- Spanish customer

Set up appointments for clients with the appropriate Therapist and receive co-payments from caregivers.

Schedule intake appointments, call clients daily to remain on their appointment, and cancel and reschedule them.

Set up record requests from other clinics or hospitals regarding patients. Request ROI from a caregiver.

Backdoor intakes, transfer clients from one therapist to a different, discharge patient.

Check on the computer system for Insurance verification and let the therapist and manager know if the client's insurance has expired.

Schedule appointments with the LMP and provide information refills on medicine.

Discharge clients who no longer meet the requirements or do not need to be seen by the therapist.

UPM Executives Suites (contract) February 2019 to August 2019

Office Manager

Answer multi-line telephone system!

Schedule patients and Clients

Obtain all insurance billing and patient demographic information for intakes.

Collect co-pays, enter payments, and check patients and clients in

Manage high call volume, make outgoing calls, take messages, manage emails as needed and send and receive mail. Perform office duties such as filing, faxing, scanning, copying, and purchasing office supplies. Attract and educate new tenants. Investigate and resolve tenant complaints. Ensure all work orders and repair requests are processed in a timely fashion. ability to complete lease documents and explain to Tenants. Other related Property Management tasks as needed.

Coverall North America (contract January 2019 to February 2019

Administrative assistant Bilingual

Answer the telephone, greet customers, and translated for non-Spanish customers.

Data entry, filing, rate increase/or Decrease to Franchise owners.

Set up files for new accounts and receive invoices from customers.

Scan and email documents to supervisor, received mail, FedEx.

Search information on the Coverall system from Franchise owners or others.

Catholic Charities (contract) October 2018 to December 2018

Information and Referral Services (Bilingual)

A high volume of calls provides information and referral assistance to Spanish and non-Spanish speaking community members track all calls and voicemails greet clients and volunteers, receive and handle client documents, process outgoing mail daily and take it to the Post office, data entry, enter new clients and consultation information into our system and update information as needed. follow procedures associated with opening and closing cases as needed additional duties and projects as assigned.

Bureau of Labor & Industries – BOLI (contract) June 2018 to October 2018

Office Specialist

Scanning closed investigated cases. Redacting of the said case (removal of sensitive information such as social security numbers, and medical information.

Printing the documents and data entry related to the request and mailing of the requested material; data entry electronically sends discrimination questionnaire forms.

Covering the reception area, processing outgoing mail, and Filing documents and files.

Galt Foundation

Customer Service

Provide the best customer service to clients who are traveling, and bilingual Spanish and English, help. People with anything they need, take bins back and forth and be able to be on foot and lift, walk, and move bins for 8 hours. Enjoy meeting customers from all over the world and treat everyone with respect.

Providence Medical Center (contract) October 2017 to December 2017

Customer Service Specialist Bilingual

Answering multiple phone calls to internal and external customers when they call to re-enroll in health insurance.

First point of contact with clients, responsible for building rapport and helping with their health accounts by assisting with new user and password accounts.

Operated in a fast-paced, high-growth work environment that demanded flexibility to tolerate ambiguity, growth, and development.

Express Temporary Agency January 2018 to February 2018

Account Support Bilingual

Monitor activation of new client accounts and request debit order mandates instruction forms for verification purposes. Support Account managers with account-related inquiries such as batch limit increase, and statement inquiries; respond to disputes from banks/account holders. Regarding transactions processed by the company on behalf of clients. Manage funds release to correct any account balance problems/disputed, authorized payment.

Office Team DAT (contract) February 2018 to March 2018

Bilingual Customer Service

• Provide great assistance to a customer over the telephone or by email by helping them to make decisions on their products and services. Maintain revenue while working in a supportive environment. Take the time to help customers complete applications.

Point West Credit Union February 2017 to September 2017

Member Experience Specialist Bilingual

Assist members with questions and concerns through a telephone; coordinate with members regarding questions concerning credit union transactions. Process online membership applications and loan services applications engage members via outbound communications, (phone, email, mail, etc.)

Education

BTCI Business Computer Training Institute

Professional development and Enhancement: business letters, time management, prioritizing office automation, computer applications, problem-solving.

• Penn Foster High School

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