Service Representative Customer

Chance McZorn

CAREER OBJECTIVE

Adaptable professional with 2+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.

EXPERIENCE

AFNI, Troy, AL

Customer Service Representative, Jul 2021 - Present GC SERVICES, Saraland, AL

Customer Service Representative/ Sales, Aug 2020 - Dec 2020 ALORICA, Saraland, AL

Customer Service Representative, Jun 2019 - Jul 2020 EDUCATION

C.F. VIGOR HIGH SCHOOL

Prichard, AL

High School Diploma (May 2017)

1651 Enzor Rd, Troy, AL, 36079 * 251-***-**** * **************@*****.*** Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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• Check to ensure that appropriate changes were made to resolve customers' problems.

• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

• Arrange and direct delivery and installation of products and equipment.

• Solicit sales of new or additional services or products. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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Contact this candidate