MEGHAN
MEARES
*** ****** ***** ******* ****, VA 23601 Apt. 27
***********@****.***
Skills Summary
Over 7 years of customer service experience. Obtained technical assistance, troubleshooting experience, and greater communication skills from a Senior Advisor position at Kelly Services. Gained confidence and interpersonal communication to better protect and serve my community and all members of society with my career in Law Enforcement.
Education
Bachelors of Criminal Justice- Saint Leo University- May 2018
Completed courses to gain knowledge of the ethical practices of the Criminal Justice System. Introduced to Law and Criminal Procedure while understanding criminal behavior. Gained knowledge in areas such as Forensic science, collecting and preserving evidence and how it is presented in a court setting.
Experience
Hampton Sheriff’s Office
Deputy Sheriff, September 2018- January 2021
Enforce rules and maintain order of all inmates housed in the jail facility, while supervising all activities of inmates. Follow policy and procedure to maintain a professional setting while keep safety and security a number one priority. Be responsible for searching all inmates before and after movement through the facility by conducting thorough pat downs and being observant of an inmate’s movements or body language. Place restraints on inmates to prepare them and safely secure them for transport.
Colonial Williamsburg Public Safety
Public Safety Officer, December 2017-August 2018
Patrol the area of Colonial Williamsburg while conducting inspections of Colonial Buildings. Respond to various alarms with the Colonial area as well as hotels throughout the foundation. Respond/ act as a First Responder to emergency calls. Document various types of incident reports. Respond to emergency situations, missing children, and stolen property.
Riverside Child Development and Learning Center
Teacher Assistant I May 2016- December 2017
Responsibilities include: Track attendance of all students, engage with the students and parents on a personal and professional level, reinforce rules and guidelines to keep all children safe, and assistant the main teacher with the behavior of the children during the activities for each day. (Arrival, breakfast, free play, lunch, outside play, nap time, snack time, and departure.
Kelly Services
Senior Advisor I 2014-2016
Responsibilities include: Greeting customers with a warm voice and “assisting” the customer before the issue, resolve any customer complaints via phone, chat, or email, verify account information in a secured manner, assist with payments, troubleshoot via phone or screen share, and relay warranty information. Assisted Tier 1 advisors by receiving escalated calls in regards to customer issues that needed a higher level of support.
IBEX Global
Technical Support Advisor Tier 1
Greeting customers with a warm voice and “assisting” the customer before the issue, resolve any customer complaints via phone, chat, or email, verify account information in a secured manner, assist with payments, troubleshoot via phone or screen share, and relay warranty information.