Scrum Master Air Force

JOB MADAPAT

*** ******** ***, * ***, Alexandria, VA 22314 Mob: 331-***-**** **********@*****.*** t CERTIFIED SCRUM MASTER(CSM)t UNEMPLOYMENT CLAIM SPECIALIST t EDUCATION AND TRAINING t ORGANIZATION DEVELOPMENT t HR SUPPORT AND CONSULTATION KEY SKILLS

ERP Software- DES Cloud Desktop CISCO Jabber CISCO Finesse IBM CICS server software Citrix Environment

(VPN) Slack Recruitment and Selection Performance Evaluation Unemployment Claim Process Employee Relations Planning and Execution Problem Solving English Language Teaching Microsoft Office AZ 900. PROFESSIONAL EXPERIENCE

Illinois Department of Employment Security.

Unemployment Claim Specialist (March 2021- Current)

• Successfully filed application for 3000 clienteles in the year 2021 to 2022.

• Assisted in 200 appeal process with 100% success rate.

• Backdated 400 existing claims with a conversion rate of 98%

• Educated claimants in latest policies in Unemployment Claims

• Provided various resources viz Illinois Job Links (IJL), Employee Assistance Program (EAP) etc. for the benefit of the claimants who are not eligible for Unemployment Insurance Benefits.

• Saved $ 500,000 for the exchequer by way of initiating steps to recoup Over Payments paid by way of fraudulent claims.

INDIAN AIR FORCE, India (June 1987 – April 2018)

Vice President / Secretary, Central Airmen Selection Board, Delhi, India (July 2016 – April 2018) Organized and coordinated the multi-level testing process covering all 29 states and seven union territories in India to recruit fresh talent for induction and deployment in 18 trades (administrative and technical). Mentored and guided a team of 14 center heads (Commanding Officers) and boosted results in collaboration with Air HQ, members of the board, education institutes, the publicity division and numerous agencies.

Expanded the pool of eligible candidates sitting for the examination from 100,000 to 500,000 people within 12 months. Developed the strategy for online testing and introducing a candidate fee; identified CDAC as the technology vendor and governed the outsourcing contract for the testing process.

- Achieved centralized control and decentralized execution of policy decisions through 14 selection centers.

- Directed planning and execution of recruitment strategies, including through online avenues and fairs.

Reduced effort and time taken for the various tests, in addition to increasing motivation of candidates, by modifying policies and processes. Automated the selection process and integrated conduct of physical fitness and medical tests with the main examination process. The process reduced the movement of troops and saved the exchequer to the tune of $400,000 per annum.

Head / Command Education Officer (Southern Air Command, Kerala) (October 2013 – July 2016) Oversaw implementation and maintenance of education policies, programs and systems across 18 IAF high schools in strategic locations, in both remote and urban areas of the region, ensuring excellence in teaching, learning and examination methodologies. Controlled budget of 200,000 USD for operations, procurement and infrastructure.

Strengthened planning and execution of education activities and services, such as development of curricula, conduct of promotion examinations, and inspection visits to assess all bases, schools and libraries

- Presided over annual inter-school events to judge performance and award best-in-category prizes

- Engaged with senior staff and principals regularly and provided guidance to enable better results

- Allocated funds and facilitated optimum utilization by assessing books of accounts

- Proposed psychological testing, to enable targeted teaching methods and effective career choices

Achieved higher inclusivity and attendance in schools in remote areas by encouraging enrollment of children from local towns and providing reliable transport facilities.

Coordinated the event commemorating the 30th anniversary of Southern Air Command and served as the chief editor of the coffee table book released on the occasion. Chief Instructor (Air Force Station, Belgaum) Feb 2011 – Oct 2013 Assessed and improved programs to train 14,000 newly inducted recruits every year with a team consisting of 25 managerial personnel and 100+ support staff. Focused policies, processes, and learning and development sessions on behavior enhancement, aptitude testing, language and communication skills, and fitness training, ensuring inculcation of the organizational culture and values.

Trained the new recruits in English and made them proficient in the language over a period of 3 months by resorting to innovative methods.

Appointed mentors to provide motivation, extend moral support and ensure optimum capability development among trainees within the specified schedules, to align with organizational needs in 18 lines of trade; played a key role in reducing attrition per batch from 40+ to fewer than 10 recruits.

Improved efficiency and productivity within the team by deploying talent and skills optimally and ensuring competency development as well as career progression.

Managed complexities and priorities related to planning and provisioning for training, welfare, accommodation and supervision of people with differing needs, most of whom were from rural areas.

Improved employee experience by organizing a special train to convey candidates to training institutes.

Initiated a sustainable method for disposal of food waste by reaching an agreement with a nearby pig farm. PRIOR EXPERIENCE – INDIAN AIR FORCE

President, Unit Examination Board (Electronics Training Institute), 2008 – 2011 Senior Manager / Organization Officer (Central Air Command) – Administration and Procurement, 2005 – 2007 EDUCATION PROFESSIONAL DEVELOPMENT

Post-graduate Diploma in HR Management Indian Institute of Technology (IIT), Kharagpur, India Master of Science, Defense and Strategic Analysis University of Madras, India Master of Arts, English Language and Literature Mahatma Gandhi University, India

§ Courses and Certifications: Certified Scrum Master Microsoft Certification in Cloud computing Fundamentals

(AZ 900), Project Management Indian Institute of Science Diploma in Human Rights, Indian Law Institute, New Delhi, Excel Essential Training (Office 365).

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