Customer Service Store Manager

LS

LATOSHA SPENCE

*****************@*****.*** 903-***-**** Corsicana, TX 75110

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Store opening and closing procedures

Store operations oversight

Employee supervision and motivation

Retail market knowledge

Scheduling and Payroll

Inventory Procedures

Reliable

Team-oriented

Staff training and development

Sales professional

Outstanding communication skills

Operational budgeting

Accurate cash handling

Employee training

Retail inventory management

Customer retention

Recruiting and hiring

Profit and loss accountability

Oreilly Auto Parts Corsicana, TX

Store Manager

08/2001 - 07/2022

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Strengthened work flow productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Answered product questions with up-to-date knowledge of sales and promotions.

Monitored employee performance and identified performance gaps for corrective action.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Enhanced customer satisfaction and store operations through relationship Summary

Skills

Experience

building and daily problem-solving.

Established store tactics and strategies to achieve operational performance and sales goals.

Trained and mentored associates to teach daily tasks and procedures. Navarro College Corsicana, TX

GED

08/1997

Education and Training

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