Data Entry Crisis Counselor

Jonette Buchanan

Phone: 252-***-**** Email: ***************@*****.***

Highlight of Skills

10+ years of extensive administrative and customer service experience

15+ years of proven ability to function in a high operational environment

Hard worker, energetic, out going, people person, skilled communicator, dedicated professional with a unique blend of attention to detail, organizational and managerial skills

Assertive, dependable, efficient, flexible, goal-oriented, organized, and self motivated

Can easily prioritize goals and work under short deadlines

Proficient with Microsoft Word, Excel and office

Excellent wriiten and verbal communicataion skills

Outstanding interpersonal and communication skills

Team player who easily establishes rapport and trust

Have the ability to type 35 wpm

Telephone etiquette

Maintains professional etiquette

Professional Experience

Customer Service, Crisis Counselor, CPSS, Admin Assistant RI International, Recovery Innovations 2017-2022

Managed large amounts of incoming calls.

1

Identified and assessed customers' needs to achieve satisfaction.

Built sustainable relationships and trust with client/patient accounts/records through open and interactive communication.

Provided accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team targets and call handling professionally

Handled customer complaints, provided appropriate solutions and alternatives within time limits; follow up to ensure resolution.

Kept records of customer interactions and processed file documents electronically and in paper form.

Followed communication procedures, guidelines and policies.

Take the extra mile to engage with clients/patients.

Recorded data for each employee, including such informatoin as address, next of kin, emergency contacts, training requirements, supervisory reports on performance and productivity numbers.

Compiled, recorded and verified accuracy of information from interview and/or survey, using computer or specified government forms.

Explained company personnel policies, benefits, and procedures to employees/staff members.

Demonstrated excellents computer proficiency with Microsoft Word and Excel programs.

Coordinated, scheduled and administered assignments/tasks.

Scheduled appointments for clients/patients.

Extract and summarize information and prepare reports weekly/monthly for billing purposes.

2

Establish and adhered daily operting procedures.

Monthly safety drills with employees/staff/citizens per policy.

Monthly HVAC of building we occupied for safety protocols/policy.

Gathered personnel records from other departments and/or employees.

Proficient in data entry and verification.

Created contracts with vendors monthly for service rendered to program.

Completed inventory and ordered supplies bi-weekly for the companies programs.

Provided 1:1 services face to face.

Facilitate classes for a variety of provided services to meet the expectations of independency.

Assisted with finding resources as needed per person(utilities, shelter, food,etc).

Assisted with trainings monthly for clients/citizens

Donated clothing/food and accepeted donations to give to the Citizens.

Data entry per completed services for each client/citizen in their records.

Followed procedures, guidelines and policy.

Para Professional/Mentor

Easter Seals UCP of N.C. & Virginia 2014-2019

Assisted mentees with learning how to become self independant and self reliant

Provided transportation for mentees to community activities and appointments

Assisted with volunteering in the community

Assisted in teaching money skills, personal hygeine, cleaning and cooking 3

Provided assistance in completeing goals as listed in the mentee's PCP (Person Centered Plan)

Built rapport and trust with each mentee I was assigned to assist Child Nutritionist

Havelock Elementary, Middle and High Schools 2016-2017

Prep food for breakfast and lunch

Served food to each student

Run Register

Count money

Inventory on cafeteria supplies

Clean tables and serving area

Stocked daily utensils and condoments

Cook food

Education:

GED

Current Student at Craven Community College for Business Administration Certifications:

CPSS: Certified Peer Support Specialist 2021

Crisis Counselor on the job training 2020

CPR & First Aid 2019

Relias Trainings/Certificates Per Course 2017-2021 4

5

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