Medical Billing Office Assistant
Resume:
Christie Romero
Sulphur, LA *****
**************@*****.***
To obtain employment in the medical field where I can utilize my knowledge and skills to exceed expectations for the employer in workflow and patient retention. Work Experience
Patient Access Representative
Imperial Health - Lake Charles, LA
March 2022 to Present
Patient check in, verify patient insurance, schedule appointments for new and established patients, obtain medical records request, send referrals to specialist, collect payments from patients, balance day sheets daily.
Disaster Case Manager
Franklin & Associates
April 2021 to October 2021
Worked closely with families on emergency related issues including insurance policies, grant funding and eligibility to help make repairs on client's home. Advocated for families to add funding for rental assistance, mortgage, and household items by developing financial requests for families, presenting/persuading donors from the United Way, Red Cross, Salvation Army and the Health and Welfare Council. Followed up on the decision process and assisted families with documentation. Closed many client cases out in which the families are living back home. Administrative Assistant
Calcasieu Parish Police Jury
May 2019 to November 2020
Responded to requests for information from the general public, staff, and/or other interested parties; by answering questions; directed callers/visitors to appropriate locations or staff. Prepared, sorted, distributed, and/or processed a variety of correspondence, logs, paperwork, invoices, forms, and/or other related information; entered information into applicable spreadsheets and/or databases, ran reports as necessary. Filed documents in established filing systems, made photocopies and faxed documents as needed. Monitored and restocked office supplies and materials. Leasing Agent
Tri-Star Property Management
January 2019 to April 2020
Answered multiple incoming phone lines from inquirers regarding application process and eligibility requirements, verified confidential information from applications, created work orders for service, posted rental payments daily from residents, confirmed daily balance sheets, prepared move in and move out packets.
Client Intake Specialist
Ketterman, Rowland & Westlund
March 2017 to December 2018
Answered and screened phone calls/emails from current or prospective clients. Collected confidential information from new clients by asking appropriate questions courteously and professionally. Processed paperwork for new clients efficiently and in accordance with office protocols ensuring all documents were accurately filled out and signed. Successful communication with other team members to reduce conflict and enhance the resolution of issues. Receptionist
Van Seneca, Attorney at Law
February 2016 to February 2017
Acted as the first contact with the firm by screening, and transferring phone calls and/or took messages for the appropriate individuals as well as meeting and directing new clients, scheduled appointments, maintained office records for all clients, updated case files and documented all phone calls. Filed, faxed, and photocopied documents as required.
Education
Graduate in Medical Billing & Coding
Academy of Acadiana - Lake Charles, LA
March 2022 to April 2022
Graduate in Medical Office Assistant
Academy of Acadiana - Lake Charles, LA
January 2022 to March 2022
Graduate
West Orange Stark High School
May 1988
Skills
• Create Legal Documents ( Dictation Office Correspondence ( Telephone Etiquette
( Appointment Scheduling ( Business Machines: Fax, Copy, Scan, 10-Key ( Vital Signs ( Dynamic Communication and Interpersonal Skills ( Medical Terminology ( Medical Insurance: Filing CMS-1500, Coding: ICD-10-CM, CPT, HCPCS ( Accounts Payables ( Accounts Receivables ( OSHA and HIPAA Guidelines ( Medical Records Management ( Computer Skills: Microsoft Word, Medisoft Training
• Documentation review
• Microsoft Access
• Windows
• Clerical experience
• ICD coding
• Medical Coding
• Medical Billing
• EMR Systems
• ICD-9
• Accounting
• Anatomy Knowledge
• Medical Scheduling
• Insurance Verification
• Transcription
• Medical Office Experience
• Legal case management (10+ years)
• Google Suite
• Research
• QuickBooks
• Medical office experience (1 year)
Certifications and Licenses
BLS Certification
Healthcare Provider Certification
CPR Certification
Assessments
Work motivation — Highly Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Legal skills — Proficient
September 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was also employed with the Calcasieu Parish District Attorney office for 10 years. After leaving there I continued working in the legal profession for many years.
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