Account Executive, Acvount

LADAWN RAY

Hiram, Ga. ***** · 678-***-****

*********@*****.*** · www.linkedin.com/in/ladawn-ray-47700b69 ·

DYNAMIC AND DEDICATED SALES MANAGER/ BUSINESS CONSULTANT

SUMMARY

Extensive experience in Sales, Management, and Business Development. Demonstrating strength in prospecting and qualifying new business, organizing, and managing projects. Contract negotiation; implementation of new processes and managing multiple projects simultaneously under timed pressured conditions. Effective in problem solving, establishing relationships, and coordinating internal and external resources. Efficient communicator, highly organized and focused on delivering a superior service and creating memorable experiences.

EXPERIENCE

MAY2018- PRESENT

ACCOUNT EXECUTIVE, ncr Corporation, aTLANTA, Georgia

Require providing the highest level of customer service to SMB to Franchise, strategic accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met. Responsible selling NCR product offerings to current customers and driving new business to a list of prospects as assigned; Responsible for building strong relationship management, sales support, and account maintenance/management skills to ensure a high level of customer satisfaction and work to maximize revenue and profitability. Fulfill the role of expert on all customer requirements for the assigned accounts and escalate any issues, as necessary, to the appropriate parties.

Continue to exceed quota each month by 110%, recognized number one Account Executive on Silver team globally.

Target pre-identified prospects and existing customers as assigned; Service clients, typically with responsibility; Partner with other business units to expand cross sell opportunities.

Recognize the customer’s key challenges in their business operations, identify products and solutions to the customer’s area of need; Identify possible opportunities for other business unit or division solution offerings.

FEBRUARY 2016 – FEBRUARY 2017

BUSINESS FUNDING ADVISOR, CAN CAPITAL, kennesaw, georgia

Increased revenue by 110% actively prospected merchant owners and key-decision makers to activate the capital funding process. Increased client retention and drove new account acquisition.

Established and maintained meaningful relationships with new and existing customers over the phone, building an environment of trust through responsive service.

Generated leads by cold calling new prospects and following-up with existing customers for new opportunities.

Gathered data on prospects to understand their businesses, identified their needs and determined if they were eligible for pre-qualification.

Used consultative and value selling techniques to identify the best product options/solution to meet the customer’s needs.

MARCH 2015- MARCH 2016

BUSINESS CONSULTANT, FIRST DATA CORPORATION, MARIETTA, GEORGIA

Achieved 140% of annual revenue goal in 8 months; consistently in top 10% of sales group, recognized for exceeding expectations.

Effectively prospected, qualified, and negotiated contracts with exclusive multi-location merchant services partnership deals within the United States.

Utilized consultative sales approach to uncover customer needs. Presented, sold, and negotiated contracts for the full suite of First Data solutions to small-midsize businesses, institutions of learning, state, and local governments, to include point of sale solutions, loyalty solutions, Data Analytics, Security and Compliance, credit, debit, and various cloud-based business applications.

Demonstrated solution based consultative sales approach designed to assist clients in the management and growth of their businesses by cross-selling additional solutions to meet their individual business needs.

AUGUST 2012- March 2015

DIGITAL INSURANCE, SR. BUSINESS DEVELOPMENT ASSOCIATE, ATLANTA, GEORGIA

Identified and helped develop strategic relationships with national partners aimed at successfully obtaining Broker of Record (BOR) and expanding national footprint.

Consistently lead department in weekly off-site appointments, generating new business, exceeding annual new business opportunity goals by 155%.

Conducted high-level business conversations with C-suite executive/decision makers through high volume outbound calls to solicit new business.

Developed and maintained a strong pipeline of prospects.

MAY 2001-AUGUST 2012

ACCOUNT MANAGER, CARESTREAM DENTAL, ATLANTA, GEORGIA

Developed and maintained revenue growth for territorial assignment by soliciting new users and clients that were actively purchasing products and services from e-Commerce and EDI department

Responsible for sales volume over $ 275,000. Exceedingly more than 100% in revenue through generating new business, exceedingly more than 120% for monthly and quarterly sales quota.

May 2000- May 2001

PROJECT MANAGER, WORLDCOM, ATLANTA, GEORGIA

Managed all customer orders within the WorldCom environment, across all platforms, systems, and product types, ensured customer’s expectations were met/exceeded for all order types and products.

Provided customers with status leveraging exiting reporting tools, interface with external support organizations to drive and meet customer’s expectations for service, delivery, interface with account team to clarify any order issues or escalations.

SEPTEMBER 1996- MAY 2000

BRANCH MANAGER, BANKING OFFICER, SUNTRUST BANK, ATLANTA, GEORGIA

Responsible for sales plan the branch, managed, coached, and developed employees for the daily function of a full-service bank.

Improved customer service, achieved high volume of credit products sold to customer in the branch, exceeding sales goals over 100%

EDUCATION

B.A.- MARKETING, - FASHION INSTITUTE OF TECHNOLOGY, NEW YORK CITY

SKILLS

Solicit Clients

Negotiation Skills

Social Media Connections

Customer Service Relationship

CRM Skills-( Salesforce, Salesforce Lightning, Sales loft, Eloqua, Judy Diamond, Dynamics 365, Outreach, Entity360, SalesIntel)

Telemarketing

Consultative Sales

Problem Solving

Project Management

Decision Making Skills

Communication Skills

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