Scheduling Coordinator Customer Service
Resume:
VICTORIA JOHNSON
Greenville, SC *****
**********@*****.***
linkedin.com/in/victoria-johnson-8900bab/
Introducing people to new ideas to create something greater than the whole is one of my greatest strengths. Additional assets include: Creating, introducing, and initiating change management initiatives, scheduling, recruitment, advocating, training, data analyses, network expansion, persuasively introducing models, implementing business models, cultivating partnerships, territory development, and revealing business needs to deliver solutions.
PROFESSIONAL EXPERIENCE
Adjunct Professor
Greenville Technical College (GTC)
2018 to Present
Teaching first -semester first-year students how to transition from high school students to college students
Developing and managing the class syllabus and ensuring that the syllabus meets department and college standards
Planning and creating lectures, in-class discussions, and assignments
Grading assigned papers, quizzes, and exams
Assessing grades for students based on participation, performance in class, assignments, and examinations
Reporting student learning outcomes, class reviews, and analyze student data
Collaborating with colleagues on course curriculum
Advising students on how to be successful and achieve goals
Staying updated on innovations and changes within their course field
Centralized Staffing and Scheduling Coordinator
Bon Secours Mercy Health
2021-2022
Performs all scheduling, staffing, and timekeeping responsibility for designated work areas within scope.
Creates and edits schedules to fill open shifts, timecards, and management, as well as mobilizes staff for daily needs that include cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance ICU Downtown, ICU Eastside, Telemetry, and Downtown Monitor Room.
Utilize the electronic staffing system platform Dimensions for the staffing of hospital staff
Utilizing strong verbal and written communications with hospital directors ensures adequate staffing needs were met for the department.
Create and edit schedules for ICU Downtown, ICU Eastside, Telemetry, and Downtown Monitor Room into Dimensions following hospital policies, procedures, and guidelines.
Ensure adequate staffing for specialty roles in ICU Downtown, ICU Eastside, Telemetry, and Downtown Monitor Room
Utilizing forecasting data prepare accurate daily and shift work schedules.
Analyze forecast data to approve or deny any schedule requests
Communicate any schedule changes, requests, or needs to the department directors.
Balanced and published department schedules
Effectively communicate critical and immediate staffing needs to the department directors and nursing manager
Regional Outreach Coordinator
Nurse-Family Partnership National Service Center (NFP NSC)
2019-2020
Recruited over 25 new community partners for Nurse-Family Partnership
Train partners on model fidelity
Collaborate and train state agencies
Identify and mitigate barriers in the Upstate
Promoted integration of services for clients to enhance continuity of care.
Analyzed data from surveys and referrals
Developed and incorporated community-based programs to meet needs and monitored the program's effectiveness.
Advocated for placement of patients into community-based treatment settings
Increase leads in South Carolina by twenty percent
Assist partners with training inexperienced staff and staff development of existing staff.
Organized volunteer schedules and assignments
Coordinated with the marketing team to certify mission’s influence is promoted to
Analyzed data to determine recruitment plans
Program Coordinator
Nurse-Family Partnership Prism Health (NFP PH)
2017-2019
Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
Planned and scheduled regular and special event programs to meet established goals.
Increased business revenue through initiative-taking management of relationships and sales strategies.
Minimized financial risk by establishing and maintaining the best financial practices.
Facilitated partnerships with communities and funding sources to boost project awareness.
Proposed and developed new programming ideas and distinctive features to drive audience engagement.
Planned, directed, and coordinated all programs and services.
Found areas for improvement aimed at helping the business achieve goals.
Stayed up to date on procedures to support nonprofit status and accurately file taxes.
Analyzed data to ensure model fidelity
Managed the daily flow of clients’ care
Developed strategies for client retention
Aid partners in developing enrollment strategies
Admissions Coordinator
Greenville Health Systems Cancer Institute
2012 to 2017
Coordinated admissions process adhering to state and federal laws.
Evaluate patient’s files for accuracy
Updated patient financial information to ensure accuracy.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Supervised and trained new admitting, billing, and collection staff.
OTHER PROFESSIONAL EXPERIENCE
AppleOne Contract Employee
South Carolina DHEC COVD -19 Case Investigator
2/2020 -9/2021 (There was a 3-month break in service)
Recruited over 5,000 newly diagnosed COVID-19 patients to participate in contact tracing interviews in an empathetic and non-judgmental manner with culturally diverse populations.
Using critical thinking, strong verbal and written communication skills, obtained and review patient demographic, location, laboratory, clinical, and risk information available in health department surveillance systems or other data systems to determine investigation priorities, per local protocols.
Initiate prompt communication with patients diagnosed with COVID-19 using critical thinking skills, as well as sound judgment responding to client issues and concerns.
EDUCATION & CERTIFICATIONS
Strayer University
Master of Science in Health Service Administration
2011
South Carolina State University
Bachelor of Arts
Speech Pathology and Audiology
1996
Certified Community Health Worker by the State of
South Carolina
2019
Certified Office Manager by Management Institute
2006
Certified in Business Communications by Clemson University Center for Corporate Learning 2021
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