Customer Service Sales Associate

Chouaib Kabbab

Contact Number: +658***-****

E-mail: *************@*****.***

Date of birth: October 19, 1976

Address: Block 204 Tampines Street #03-1201 Singapore 520204 SUMMARY

A resourceful and self-motivated individual with special talent for providing outstanding customer service. Effective communications and teamwork acumen. Demonstrated ability to excel in fast paced environment and thrive under pressure. Strong analytic and problem-solving skills. Enjoy exceeding customer expectations. Build and maintain enduring customer relationships to boost sales and generate repeat business.

KEY STRENGTHS

Conflict resolution expert • Courteous demeanor • Critical thinker • Exceptional attention to details.

PROFESSIONAL EXPERIENCE

Founder & Head Coach– Fitness & Boxing (Par-time)

Hybah Training & Consultancy Services LLP, Singapore: 2018 present Hybah Training & Consultancy Services is company established since 2018. HTCS offers corporate programs training in various services, which including Language courses, Translation and Interpretation services.

Personal Trainer and sales associate at high-volume fitness business.

Performed individual fitness assessments for demanding clients.

Preparing and developing boxing class for kids as well as teenagers. Kitchen assistant (Full time)

Ma Cuisine, Singapore: 2020 – 2022

Ma Cuisine is a gastro wine bar by co-owners Anthony Charmetant and Mathieu Escoffier.

A kitchen assistant made sure that the perishables, and dry goods were unpacked, panned, and ready to be prepared.

Preparing a variety of hot and cold meals entrees in patients service setting.

Maintaining the overall cleanliness of the cooking area, breaking down patients trays, running dish machine, properly sanitizing cooking equipment, prep food items for next day meal. Customer Service Representative (Full time)

VISA Worldwide, Singapore: 02.06.2020 – 30.09.2020

Supporting Visa customers Worldwide by responding to inbound calls from Cardholders, Issuers, and Merchants and by generating outbound calls regarding information on aspects of multiple Visa products and Emergency Services.

Answering general customer service questions from cardholders by explaining multiple program features and by providing general information and support on any VISA related topic or product using several computer programs.

Head Coach – Fitness & Boxing (Full time)

Red Glove Management, Singapore: 2017 – 2018

Red Glove Management company are well known as The Ring boxing community, and it is a modern boxing gym.

Supervise and implement training methods for all coaches.

Management of the trainers (Schedule/Disciplinary/Training Plan).

Plan and implement such said program for the ring fight team training Professional and Amateur.

Fitness & Boxing Coach (Par-time)

Impact MMA, Singapore: 2015 – 2017

Impact MMA, founded in 2010, is a real fighter’s gym and has produced numerous homegrown local fighters including Singapore’s first and only UFC fighter.

Trained amateurs and professional athletes to compete National and Internationally.

Training program for all levels professional and Amateur, children and adults across Singapore.

Train members class when required.

Fitness & Boxing Coach (Par-time)

Aries Fight Club, Singapore: 2013 – 2015

Ares Fight Club has been changing lives all over Singapore since they were established in 2012.

Trained and developed personal fitness program for boxers and non-boxers.

Developed and oversaw the implementation of training programs for both children and adults.

Chef Cook (Fulll time)

Mosi Cafe, Singapore: 2013 – 2017

Mosi Café is one of the first Moroccan restaurant in Singapore

Cooked and prepared all foods on the menu, including traditional authentic Moroccan dishes

Made sure kitchen and restaurant stayed in clean and sanitary condition

Prepared all ingredients effectively for cook assistant. Professional Interpreter English to Arabic (Full time) VI Academy Malaysia : 2011 – 2013

VI Academy is an established company since 2009. They offer a wide spectrum of services, language courses for adults and children, corporate training program, as well as translation services.

Dealing with Middle East Students and provide the highest level of customer service during interpreting sessions.

Perform other duties such as IT support professional, Inhabiting, Hospitals, etc.

Performed data processing in MS Excel.

Accounting Assistant (Full time)

Villa Jasmine. Morocco: 2010 - 2011

The company was founded in 2002. Its main program is implementation of facilities for wastewater management. Wide range of water supplied products is mainly used in the treatment of wastewater from houses, villages, towns, industrial and other plants, etc.

Processed company documentation, such as invoices and payment checks.

Managed all purchase orders and monitored company budget by controlling project expenses.

Communicated with clients daily and ensured excellent customer service. IT Customer Service (Full time)

Cyber Khalid. Rabat Morocco: 2008 – 2010

The company Cyber Khalid operates in the IT Services industry. It also operates in the Graphic design and production, computer assistance maintenance and, Computer network maintenance industries. It is based in Rabat, Morocco.

Familiar with wiring/cabling standards.

Desktop support responsibilities include operating system.

Provide Service Request such as Install, Move, Add and Formatting. Fitness & Boxing coach (Volunteer)

I.R.T Tangier, Morocco: 2003 – 2011

Ittihad Riadi Tanger known as Ittihad Tanger, abbreviation I.R,T, is a Moroccan Boxing club based in Tangier, Morocco.

Developed program training for boxers.

Trained amateurs to compete National and Internationally.

Collaborate with Event Manager to manage the fight team Professional and Amateur Carpenter Assistant (Par-time)

Nijarat Nahda, Morocco: 2000 – 2003

With of carpentry over 40 in years Morocco, of history both and in the experience, public and Nijarat the private Nahda sectors. has developed a solid expertise in the field

Assisted in making cuts for portions of the wall frames and the roof.

Assisted with repairs, restores and installs structures such as floors, doors, walls, windows, stairways, cabinets and roofs.

Assisted to installed doors, windows, floors, cabinets, shelves, and furniture. QUALIFICATIONS

• Certificate in Setup Professional Business Website Using WordPress: 2019 Tertiary Courses - Singapore

• Certificate in Standard First Aid + Automated External Defibrillator: 2019 First Aid Training - Singapore

• Diploma in Business & Law: 2016

Kaplan Higher Education Institute – Singapore

• I.T. Technician Diploma: 2008

Computer Science & Communications School – Morocco

• Boxing Diploma: 2008

Moroccan Boxing Federation

• Boxing certificate: 2003

International Olympic Committee

• Baccalaureate with major in Economics: 2002

High school Dar Essalam, Morocco

• LANGUAGES

Fluent in English, French and Arabic.

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