Clerical Administrative Customer Service

Melissa Carpenter

408-***-**** ************@***.***

Shady Cove, OR

Summary

Self-Driven and Enthusiastic Project Management Professional with a strong background in implementing workflow processes to ensure that goals, customer relationships and objectives are met. Skilled at developing a positive team dynamic to help understand content so procedures meet and exceed customer expectations.

Fueled by a passion to succeed, create a cohesive team, and help impact business in positive ways. Actively drives engagement and facilitates positive learning environments. Passionate about developing positive work relationships with direct reports, colleagues, and customers.

Developed skills include:

Leadership

Customer Success

Project Management

Sales and Marketing

Team Leadership and Development

Technical Software Proficiency

Workflow process and Procedures

Communication and Organization

Professional Experience

A new Beginning massage therapy and health education, Chico, CA 1999-2020

owner/massage therapist/c.m.t. and health educator

In depth training and academic courses in anatomy, physiology and pathology to identify and educate clients of all ages and unique, health concerns and conditions to meet the specific needs and goals of each client.

Performance Air Service, Santa Clara, CA 2015-Present

Project Coordinator

Utilize listening, written and verbal communication skills to effectively communicate and cultivate relationships with clients, vendors, team members and management while managing multiple projects simultaneously using a customer focused approach

Assist project teams to support department and company goals including overseeing the financials.

Manage projects from conceptualization to completion.

Effectively prioritizing responsibilities including maintaining the business license, accounts payable and billing to make sure multiple tasks are completed in a timely manner.

Manage sales calls, needed materials, estimating costs and manpower to support and complete assigned projects.

Lead others to manage and organize multiple objectives while providing a high level of customer service.

Identify process and procedure handicaps, streamline and implement new processes to improve productivity and flow throughout the integration of all departments within the company.

Butte County public health, Chico, CA 2013-2014

Outreach Coordinator

Certified by the National Traffic and Safety to standardized curriculum to provide in-depth training on the proper use of car seats, booster seats, seat belts and vehicle safety systems to enrich in depth review of specific child passenger safety.

Trained families to safely install forward and rear facing child seats to ensure child safety.

Communicate with training staff to schedule both on site group and one on one home trainings.

Coordinate scheduling to make sure each event has sufficient staff to provide quality service to all participants.

Identify opportunities to improve training policies and procedures to enhance training sessions.

Create curriculum for Pk-3rd grade in school education relating to car seat safety.

Participated at community pop-up car seat check points with other community agencies ie. Local sheriff and CHP offices.

Assisted in writing grant applications and submitting to the state for grant funding.

Mc legal and clerical services, chico & Sacramento, ca 2007-2010

owner Legal and clerical administrative assistant

Document Preparation and Court Filings.

discount fumigation inc, san jose, ca 2005-2006

special projects manager- sales, marketing and administration

Provided vision, direction on information systems, ensuring support of business objectives, regulation requirements, and customer service standards as well as incite enthusiasm to motivate and assure others to achieve desired outcomes

Identified training needs and worked in conjunction with management to develop and train staff

Developed and maintained customer databases to research marketing plans to determine appropriate target areas based on data collected

Implemented workflow process and procedures to ensure a smooth operation on sales proposals

Responsible for establishing the organizational balance and system coherency between manual workflow systems, IT functions as was all the individual operations and activities of each position

Education / Training

Evergreen College, San Jose, California

Microsoft office

Viewpoint Construction Accounting & Project Management Software

Procore Construction Management Software

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