Customer Service Housekeeping Manager

PATTY AMUNDSON

**************@*****.*** Baudette, MN

linkedin.com/in/patty-amundson 218-***-****

PERSONAL BANKER

Bank industry professional with demonstrated experience providing sales and problem resolution support in the financial services industry. Adept at maintaining compliance and performing highly-detailed transactions in a fast-paced work environment amidst changing daily priorities. Serves customers effectively and identifies opportunities to improve processes and increase customer satisfaction. Core competencies include: Account Management New Business Development Complaints Management Internal Controls Regulatory Compliance Policy Improvement Audits Credit Application Process Team Management Risk Management Strategy

EXPERIENCE

WELLS FARGO, Baudette, MN 2015 – Present

American multinational financial services company. Associate Personal Banker 2021 – 2022

Engaged clients in comprehensive financial conversations and leverage skills and resources to understand and capture customers' financial needs.

● Educated customers using branch banking products, services, and mobile options that met their everyday and complex financial needs and goals.

● Referred customers to bankers or partners who were best able to help them with their relationship needs.

● Leveraged relationship management tools to proactively schedule, prepare for, and complete appointments and outreach.

● Completed teller and platform transactions with accuracy and adherence to policies.

● Identified, captured, resolved and escalated customer complaints in alignment with procedures. Lead Teller 2015 – 2020

Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancies within the team.

● Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.

● Collaborated with team members to ensure delivery of daily KPIs, goals, and customer service expectations.

● Coached, led huddles and performed observations to provide internal resource and quality assurance continuity, and continuously improve team performance.

● Ordered an appropriate supply of cash to meet expected demands.

● Completed foreign transactions with cash and drafts.

● Filed records to keep system efficient and information organized. VERIZON WIRELESS, Baudette, MN January 2012 – September 2015 Store Manager

Maintained an on-site presence to assist the operations team deliver customer-centric service and meet all company operational standards. Supported back office procedures, including hiring and employment processes.

● Resolved problems, provided open communication and Consistently met/exceeded sales goals.

● Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

● Coordinated all merchandise placement, signage, and inventory control to improve sales. PATTY AMUNDSON **************@*****.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

SPORTSMANS LODGE, Baudette, MN

Housekeeping Manager

Oversee operations of the housekeeping department ensuring all rooms and public areas meet the hotel’s standards of cleanliness which include 30 rooms, 10 cabins, 6 villas and all common areas of the resort.

● Hiring and training staff.

● Developing staff schedules.

● Purchasing cleaning supplies and equipment.

● Working with hotel guests who have specific housekeeping needs.

● Coordinating housekeeping needs with other hotel departments. EDUCATION / CERTIFICATION / PROFESSIONAL DEVELOPMENT Nursing Program (Completed Generals, Accepted into The Nursing Program) Northwest Community and Technical College, East Grand Forks, MN SAFE certified Loan Officer NMLS#2091559

Notary Public License

Branch Operating Standards (Wells Fargo)

Mobile Specialist (Wells Fargo)

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