Customer service support remote
Resume:
Paula A. Yount
Canal Winchester, OH 43110
adslsz@r.postjobfree.com
Objective:
To further my career growth and help grow the company I work for, through training and knowledge.
Work History:
VSP One, Columbus
Lead Inventory Lens Clerk October 2013 – September 2022 Order, stock, and audit lens inventory. Analyze current orders, make changes, if necessary. Conduct phone calls to vendors, when needed to track lens inventory control. Train new associates in policies and procedures; give feedback and inform supervisors of associate’s progress.
VSP One, Lab Associate Nov. 2016 – May 2021
Worked as team associate in Finish and Pre Production. Learned multiple positions and tasks with in the Pre production department including, frame receiver, frame research and eventually promoted to Lead Inventory Lens Clerk.
VSP One, Team Lead. Oct. 2014 – Aug. 2016
Assisted in training new employees, gave feedback to employees, helped with performance reviews, breakage analysis, trained associate in breakage. Went from finish department to surface department. Stepped down from position due to health issues and returned to finish department as an associate.
Careflex/VSP One, Columbus, OH. Lab Associate. May 2013 - Oct. 2013 Worked as team associate in Finish department. Learned multiple positions and tasks within the department. Promoted to lead from within department. Swirlz Frozen Yogurt, Jeffersonville, IN. Store manager/Trainer. July 2012 - March 2013 Opened the new store. Did all the hiring and training for the store. Monitored employee behavior and abilities. Gave feedback and additional training as needed. Contact: Matthew Prestley, owner, 502-***-****.
Frost Companies/dba McDonald’s, Lutz, FL. Support manager/Trainer. September 2011 - March 2012
Was Support Manager for the restaurant. Consisted of training all the employees, monitor their behavior, report any discrepancies, maintain well working atmosphere with the staff. Contact: 727-***-****.
Brickman Management/dba McDonald’s, New Port Richey, FL. Certified Shift Manager. July 2009 - September 2011
Certified Shift Manager and Trainer. Trained new associates, maintained good work atmosphere, monitored employee progress. Contact: Anthony Fererico, 727-***-****. Education:
Indiana University Southeast, New Albany, IN December, 2003 Bachelor of Science Degree, Business with an emphasis in Finance. McDonald’s Inc. Florida Region, East Division August 2010 Certificate/diploma, Basic Shift Management (BSM). Other skills:
Computer Literate: Microsoft Office programs, i.e. Windows ’95, ’98, 2000, Excel, Word, and PowerPoint.
Office Skills: POS systems, multi-line phones, calculator, PC, copier, and fax machine. Personable Skills: Excellent work ethic, work well with others as well as alone, well versed when communicating training information, willing to learn new skills, always open to criticism, friendly with everyone and easy going.
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