Customer Service Representative
Resume:
Kimberly J. Andrews
Kansas City MO 64134
******@*****.***
Objective
Contribute to a team dedicated to reaching a unified corporate goal of success with the opportunity for career advancement. Professional Experience
Charter Communications Spectrum Mobile
6550 Winchester, Kansas City, Mo 64133
10/12/2021-Present
I am fully trained in mobile billing account setup as well as technical activations and repair troubleshooting. I assisted peers and new hires with my all inclusive knowledge and hands on work processes which included bringing into Spectrum customers phone numbers from other carriers. Billing issues and explanations. Troubleshooting issues such as unable to make or receive calls, unable to text or not receiving notifications of text and data or internet surfing billing and issues.
Map Communication /Stericycle Communication Solutions/Appletree Answers 3901 Main Street, Kansas City, Mo 64111
4739 Belleview Suite 304 Kansas City, Mo 64112
Work from home
07/2010-04/08/21
Answering Service Agent
I am the message service for multiple businesses: Doctors offices, Hospitals, Apartment Complexes Maintenance/Rental and various other technical offices such HVAC/Heating businesses and Vending Services. I must adhere to different protocols for after hour emergency dispatches to oncall persons, school and church bad weather closings information and also after hours on call person changes and input. I am responsible for inbound/outbound delivery of messages via fax, email, cell text and verbally along with conferencing callers to the perspective person depending on instruction. I have worked with several systems Cisco, Infinity, Vinyl, Skype and Lynx.
T-Mobile Cellular 9601 Renner Rd, Lenexa, KS 66219 08/05 to 01/09
Customer Service Representative
Answered billing questions, processed account credits and/or discrepancies, advised equipment troubleshooting, assisted with network outage information. Company goals and corporate accommodations (6 J.D. Power Awards).
Telephone Answerette Answering Service 3901 Main Street # 203, Kansas City, MO 64111
04/04 to 06/05
Dispatch/Answer Representative
Answered patient emergency calls and questions for Doctors offices and emergency rooms. Also assisted the city in reporting street light outages and Apria in deliveries of oxygen and other durable medical equipment.
HealthNet Systems 2300 Main St., Kansas City MO 64108 11/99 - 03/01
Customer Service Representative
Provided medical claim information to numerous doctor's offices and to Plan members.
Provided information on plan benefits, referral services and benefit changes.
Nesco Temporary Services
03/99 - 10/99
Customer Service/Client Representative
Various customer service assignments utilizing computer databases, telephone switchboard systems, filing, and scheduling. Danka Systems 7940 Marshall Dr., Lenexa KS 66212
11/97 - 12/98
Customer Service/Dispatcher
Assisted customers in trouble shooting equipment operation problems, determined appropriate maintenance action,
coordinated dispatching and scheduling.
AT & T 1100 Walnut, Kansas City MO 64105
12/94 - 01/96
Account Representative/Customer Service Calling Card Department Rectified customer calling card problems. Maintenance, issuance and disconnection of domestic and international calling cards. Received special recognition for customer relation skills and achievement awards for exceeding team sales goals. Education
Penn Valley Community College
3201 SW Trafficway, Kansas City MO 64111
1991 - 1993
Major: Computer Science/Micro Applications
Missouri Valley College
500 E. College, Marshall MO 65340
1989 - 1991
Major: Mass Communications
Minor: Computer Science
Special Skills
Windows, Word 6.0, Excel, numerous data input applications. Flexible, driven, self-motivated and a great sense of humor. Excellent customer relations skills.
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