Customer Service Support Specialist

JWAN QADIR

Austin, Tx • 512-***-**** • ****.********@*****.***

OBJECTIVE

Authorized to work in the US for any employer Dedicated employee known for punctuality, pursuing employmentoptions where good customer service and positive attitude will make a difference. Organized and motivated employeeeager to apply time management and organizational skills in various environments. Seeking entry-level opportunities toexpand skills while facilitating company growth

SKILLS

● Customer service

● Problem-solving

● Time management

● Leadership

● Communication

● Software Skills

● languages . English.Kurdish .Arabic . Turkish

WORK EXPERIENCE

Cashier

Usta Kababgy, Austin, Tx

2019 - Present

Maintained the highest quality of customer service by anticipating the needs of each individual guestAchieved sales goals through product recommendations to guestsAssisted with the flow of guests by taking food and drink orders as neededCash handling and end of day revenue reconciliation and applicable paperwork

Social Media Support Specialist

Concentrix, Austin, Tx

2020 - 2021

Maintained social media content development by coordinating and implementing social media marketing communicationAudited project files by processing invoice payments, projecting deliverables and reviewing scheduled monthly payments to conduct audits.Assisted supervisors during urban planning meetings, maintained project supplies, and assisted with facilitators of CharretteParticipated in the development of online marketing strategies for various planning projects.Established bookkeeping systems for financial transactions. Tax Preparer

Ec Tax Solution, Austin, Tx

2020 - 2021

Preparing and filing simple and complex tax returns, company's year-end closing as well as filing annual tax reportsEnsuring clients comply with federal and state tax lawsResponding to internal revenue service, state and local government notices, and document requestsUtilizing information provided by clients to prepare individual tax returns and inputting them into tax preparation softwareAssisting in providing exceptional client-services to establish and maintain strong working relationships with clients and increase retention by solving their taxation issues in a timely and efficient mannerFollowing all company procedures regarding information handling to ensure client confidentialityPreparing tax returns in compliance with firm's policies and adhering to the firm's written tax practice standards as well as 1040 procedure manualStaying and maintaining up-to-date knowledge of latest tax laws, regulations and changes as well as researching tax questions. Cashier

Ranch Market, Austin, Tx

2018 - 2020

Strategically plan ahead according to high traffic times of the day • Manage shift assignments

• Handle register during high pressure • Greet customers and resolve customer inquiries• Conduct all transactions involving gift cards, refunds, and store credit • Answer store phone calls and offer assistance accordingly

EDUCATION

University of Sulaimani Iraq

Bachelor

2011 - 2014

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