Data Entry Customer Service

Fatimah B. Smith

Durham, NC *****

Cell: 919-***-****

E-Mail: ************@*****.***

To obtain a challenging position in a top-notch company where I can use my skills in pharmaceuticals and advance within the company.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Skills

Advertising and sales

Cashier

Clerical

Customer service

Data entry

General office task

Inventory

Medical record keeping

Insurance billing

MS Office

RFI Scanners

Experience

August 2021 to November 2021

Duke Medical Hospital, Durham, NC

Patient Transporter

Moving patients to different areas of the hospital, such as operating rooms, treatment areas, and special service departments.

Transporting supplies, laboratory specimens, and equipment to designated areas of the medical facility.

November 2015 to July 2019

Securing Resources for Consumers, Inc Durham, NC

Medical Records Supervisor

Perform clerical tasks such as photocopying, faxing, mailing, sorting/distributing documents.

Schedule patients with the use of supersass.

Compile patient information for data entry for referrals.

Restock and reorganize medical records.

Prepare patient charts, admissions, and consent forms accurately and neatly for the health care facility while maintaining patient and physician confidentiality.

Complete monthly insurance verification through local MCOs and NCTracks.

Release information to persons or agencies according to regulations.

Provide a strong proactive customer service approach.

July 2013 to March 2014

Lime Fresh Mexican Grill Morrisville, NC

Cashier

Greet customers as they arrive at the store and provide them with information about products and/or services.

Respond to customers' complaints and resolve their issues.

Bag, box and wrap purchased items.

Enter transactions in the cash register and provide customers with the total bill.

Sort and count currency and coins.

Issue receipts and change to customers.

Count money at the end and beginning of each shift.

Process exchanges and refunds.

Ensure that all checkout counters have enough cash.

Process credit card and check payments.

Perform the duties of customer service representative when required.

Ensure maintenance of check out areas.

Resolve customer complaints in a proactive manner.

Train other staff members to work as cashiers.

Keep the work area tidy and clean.

June 2010 to August 2011

YMCA Durham, NC

Camp Counselor

Developed age appropriate activities for campers.

Monitored behavior of campers and used appropriate discipline techniques to problem solve disputes between campers.

Maintained a safe, clean summer program site by constantly monitoring play areas and removing hazards when they were observed.

Ensured a high level of program quality by researching and implementing new aged techniques approved by YMCA.

Established a positive relationship with all program participants and their families by keeping open line communication and being considerate of their needs.

January 2004 to January 2008

Marvel Event Center Durham, NC

Bartender/Hostess

Mix, pour and serve drinks for bar clientele as well as restaurant wait staff.

Serve meal options and answer customer questions about the drink and food menus.

Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing.

Demonstrated ability to keep the bar organized, stocked and clean.

Helped guests in selecting menu items.

Anticipate guests' needs to decide if additional service is needed.

Operate register and verification machines.

Slice and pit fruit for garnishes.

Collect money and give change for drinks served.

Clean and sanitize bar and equipment and replenish supplies.

Education and Training

2012 Durham, N.C.

Medical Insurance Billing and Coding Certificate

CET (Center for Employment Training)

2011 Durham Technical Community College Durham, N.C.

GED

General Education Development

References

References available upon request, Professional References

H. Marrel Foushee (President) Foushee's Business Management Services, Inc.) 919-***-****

Maureen Gordon YMCA 919-***-****

Frank Marvel Marvel Event Center 919-***-****

Joy Herring, Peer Support Manager Securing Resources for Consumers, Inc. 252-***-****

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