Medical Billing Customer Service

Inez Brooks

**** * **** ** ****

Philadelphia, PA 19140

Cell: 215-***-****

Email: ******************@*****.***

Objective: To obtain a position in a medical facility where I can utilize my experience in customer service, health insurance, and medical administration

01/2021-Present Inspiritec for Labor and Industry & Department of Human Services

Customer Service Rep 2: Collect claim issues, provide FAQ support, claim status responses,

Assisted with training of new CSR’s and data intake/entry; took apps for medical assistance, SNAP

(Food Stamps, and CHIP, Provided FAQ support, and refer to proper agency

12/18-Present Inez Wealth Strategies

Marketing Agent: Marketed for Two Companies their products and services to consumers, spoke to potential clients about the benefits of products and services, recruited for agents and trained for said position

09/2018-12/2018 Broadpath for UPMC Philadelphia, PA

Licensed Health Insurance Agent: Enrolled Medicare recipients into

health plans by probing to find which benefits will meet their needs,

Remain compliant with Medicare guidelines, respond to telephone inquires

Within set departmental staffing and time parameters

09/2016-08/2018 United Healthcare /AARP Horsham PA

Licensed Health Insurance Agent: Answering incoming calls for customers looking to buy insurance and customers questions, record keeping, calculate premiums and establish payment method, respond to customer inquiries, helped take customer service calls when the customer service department was overwhelmed

01/2008-06/2008 South Street Medical Center Philadelphia, PA

Medical Biller/Receptionist (Externship): Administrative duties: answer incoming telephone

calls, determine purpose of calls and forward calls to appropriate personnel, registered

patients upon arrival, Fax, filed, and photocopied various documentation, performed

financial transactions, Verified insurance and Scheduled appointments, Illustrated ICD-9,

HCPCS, and CPT coding and medical records management

Education

11/2016-03/2017 ExamFX-ONLINE Philadelphia, PA

Licensed in 13 States in Accident & Health

09/07-12/08 All State Career Essington, PA

Medical Billing and Coding Program Diploma Awarded

Basic Anatomy and Physiology, Medical Law and Ethics, Business and Medical Terminology,

Health Administrative Skills, Coding: CPT, ICD-9, HCPCS, Medical Billing: CMS-1500, UB-92

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