Customer Service Ramp Agent
Resume:
Jamil Bilal
Ramp Agent - Airport terminal services
Los Angeles, CA 90013
************@*****.***
management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Dependable worker bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Work Experience
Ramp Agent
ATS - Irving, TX
February 2018 to Present
Connected electrical power unit and hoses to aircraft. Communicated closely with ground crew, flight crew, and tow person via headset radio.
Positioned and pushed aircraft from remote locations of the airport to designated areas for operation. Loaded and unloaded all cargo, including luggage and freight, t and assisted crew and travelers with bags.
Reported all equipment malfunctions to the appropriate supervisor for immediate attention and to avoid delays. Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
lead cleaner
Top Notch cleaning cleaning services - Dallas, TX
January 2007 to Present
Top notch cleaning services Cleaning, family business Customer service, satisfying customers.handling phone calls, inventory, supervisor and watching over employees.handling scheduling. Negotiated contracts and sales terms with new and existing clients.
Recommended alternative items if product was out of stock. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Envoy air - Irving, TX
October 2015 to October 2017
American airlines Provide the highest support of customer service and Marketing and Global Operations, handling luggage and completing major goals for the company.Increase performance up to 90% with bringing customer satisfaction to a high over six
months straight.
Sales Representative
Forever 21 - Dallas, TX
August 2014 to February 2016
Forever 21 dallas, tx
Clothing customer service Working as cashier bringing sales up managing inventory and satisfying customers needs as a
individual.
Responded to telephone and in-person requests for information. Resolved customer concerns promptly to maintain satisfaction. Earned numerous recognitions for exceptional customer service. Education
Graphic design
Devry University
2017
Skills
• INVENTORY (10+ years)
• SALES (10+ years)
• SATISFACTION (10+ years)
• SCHEDULING (10+ years)
• CUSTOMER SERVICE (3 years)
• Graphic Design (3 years)
• Adobe Illustrator (2 years)
• Adobe Photoshop (2 years)
Additional Information
SKILLS MS Office (Word, PowerPoint, cashier, com, Competitive Excel, Outlook), SAP, SRM, Visio Intelligence, customer Skills satisfaction, Customer service,
Team leadership Graphic design, inventory,
Data entry managing, Marketing
Powerful negotiator Strategy, Marketing, Excel, MS Client assessment and analysis Office, Outlook, PowerPoint, Word, Project management,
Relationship Management,
Sales, SAP, scheduling,
supervisor, phone, Visio
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