Data Entry
Resume:
ANDREA HALL
Miami Florida ***** 561-***-**** ***********@*****.*** www.linkedln.com/in/andrea.hall
Job Title: DATA ENTRY
I am knowledgeable and dedicated with extensive experience in Data Entry. I am solid team player to succeed with positive outcome. I have proven skills that establish a rapport with customers and other employees. I am self-motivated with a positive demeanor to maintain customer satisfaction that will contribute to company success. I qualities with result oriented, articulate, speed, process optimizing and keen eye for details
SKILLS:
Issue and Complaint Resolution
Calm and Professional Under Pressure
Creative Problem Solving
Data Entry and Maintenance
Microsoft Suite
Order and Refund Processing
Document and Records Management
Customer Service Satisfaction
Outstanding Knowledge with Computers
Information and Research Proficiency
Strong Organizing Skills
Dedicated individual who is willing to work hard to accomplish departmental goals
Phone Etiquette
Active Listening and Positive Approach Skill
Answers inbound calls with VDI
EDUCATION
Miramar Florida Pursing
Bachelor of Science in Computer Information Systems, Concentration in Database Management
Core Competencies: Database systems & programming fundamentals- Interactive web page script w/labs- Business application programming w/labs- Web interface design w/lab- Career development- Career & technology- Data privacy & security- Critical Thinking-Statics of decision making
Fundamental of cloud computing-Fundamentals of Infrastructure Security-Technical writing- Fundamentals of information system security- Fundamentals of information & networking-Ecommerce for small business-Fundamentals of cloud computing-Objective oriented programming w/lab, Business Administration with labs, Managerial Application of Business Analytics, Database Concept in Business Intelligence.
Bronx, NY Graduated
Associate of Science in Computer Science
Core Competencies: Multimedia Authoring- System analysis & design- Advance C++- Programming logic using C++- Computer networking-
Visual basic- Operating system
Cognizant Technology Jacksonville Florida June 2022- Present
Performed inquiry using salesforce to gain access to customer’s and provider’s account, using active listening to gather knowledge of customer’s or provider’s concerns, document all the information gathered quickly and accurately answered customer’s questions, suggested effective solution, and resolved issues to increase customer’s satisfaction.
Gathered information to validate customer’s account to help customer’s and paying great attention to special needs and wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Maintained customer’s satisfaction with forward thinking strategies focused on addressing customer’s needs and resolving their issues such as claims, benefits/enrollment, CPT codes for authorization, EOP (explain of payment) COB (coordinate of benefits) Provider NPI and contracts.
Performed research from different site and/or modules to relate accurate and effective response to customer’s concerns.
Manually entered and document data into company database accurately, have keen knowledge for details to detect any discrepancies and work with all departments to resolve these issues.
Exercise a high degree of independent judgment, skill, and initiative in procedures to individual cases and circumstances. Make decisions weighing the evidence of cases by applying the controlling laws and regulations. Fully accounted for proper analysis, development, authorization not determinations, and thorough preparation of cases.
Alorica Outsourcing Miami Lakes Florida February 2020-September 2021
Performed inquiry using salesforce to gain access to customer’s and provider’s account, using active listening to gather knowledge of customer’s or provider’s concerns, document all the information gathered quickly and accurately answered customer’s questions, suggested effective solution, and resolved issues to increase customer’s satisfaction.
Field customer’s questions regarding available merchandise, sales, current prices, and upcoming company changes.
Answered constant flow of customer’s calls with minimal wait times.
Responded to customer requests for products, services, and company information
Collected customers feedback and made process changes exceed.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Ann Storck Center Ft. Lauderdale Florida June 2013-January 2016
Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Collaborate with Interdisciplinary Team to facilitate discharge planning of adult’s patients
admitted to the hospital.
Skills Used Ability to recognize person problems and develop plans or treatment goals for individuals
Created, processed, and completed necessary case records and reports manually and electronically within mandated time frames.
Conducted extensive research to identify local and governmental services and standard of living. Modified resource guide template that allowed for a more comprehensive and with clients of various needs.
Participated as a key member of a company sponsored volunteer program that benefited local resident centers.
Investigate, provide followup, and provided placement resources and initiative in applying guidelines and circumstances. Identified specific development, gather evidence, medical or otherwise pertinent to the investigation.
Skill in establishing and maintaining effective working relations using tact and diplomacy in interactions with school representatives, and leadership.
Analyzed and prepared courtapproved documentation identifying all protective factors, risk factors, and ethnicity information
Contact this candidate