Service Representative Customer

Audreanna Morgan

Milwaukee, Wisconsin ***** 414-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Results-driven manager and customer service representative with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

SKILLS

Rapport and relationship building

Business growth and retention

Retail sales techniques

Strategic account development

Manage and supervision

Customer Services

Coaching and mentoring

WORK HISTORY

SENIOR SALES MANAGER 01/2022 to CURRENT

Ameri Cash Loans, LLC Milwaukee, Wisconsin

Directed sales support staff in administrative tasks to help sales reps’ close deals.

Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.

Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.

Formulated and presented innovative strategies to team members, and customers to build foundation for successful sales plans.

Managed and motivated sales team to increase revenue 80%.

MEMBER SERVICE REPRESENTATIVE 03/2021 to 10/2021

Landmark Credit Union Brookfield, Wisconsin

Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.

Researched and rapidly resolved client conflicts to maintain key accounts.

Assisted members with correcting account, service and system issues by educating on required forms and technical processes.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to 35 customer calls daily and emails to answer questions about products and services.

MERCHANDISER 06/2020 to 03/2021

Total Wine &More Glendale, Wisconsin

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Inspected merchandise for quality and arranged proper display location on floor.

Updated pricing and signage to complete product displays and educate customers.

Planned and coordinated product availability for advertising and promotion purposes.

Answered customer questions regarding store merchandise, department information and pricing.

RETAIL DEPARTMENT MANAGER 10/2010 to 06/2020

Walmart Milwaukee, Wisconsin

Introduced new methods, practices and systems to reduce turnaround time.

Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectation

Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency.

Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.

EDUCATION

High School Diploma 09/2008

Milwaukee School For Entrepreneurship, Milwaukee, WI

Completed professional development in Business

.

Contact this candidate